Ramada Guergou

Excellent service! A special shout-out to front desk agent Ma Xuexiu for her thoughtful and enthusiastic service. She was wonderful! 👍👍👍

No snow, which was a real shame. I feel like snow is a must when visiting in winter. I'm not sure why so many facilities were closed, including many of the hot spring pools. The amenities overall felt a bit lacking. The room was also extremely warm, making it hard to breathe at night.

Facilities: Excellent, the room even has a private hot spring bath ♨️ Cleanliness: Spotless Environment: Beautiful Service: Attentive and thoughtful Absolutely wonderful outdoor hot spring with stunning mountain views (you can even see snow-capped peaks!) and star-gazing opportunities while relaxing. The front desk staff were incredibly thoughtful and always smiling. The handsome security guard, Zhaxi Dongzuo, was also very enthusiastic and even offered to help us take photos, which made all the ladies feel fantastic!

The room layout was good, offering separate spaces for four people across two bedrooms. However, the slide was too steep, felt unsafe, and lacked entertainment value. The bunk bed room didn't seem to have underfloor heating, so we specifically requested an extra duvet at night. The room carpet wasn't very clean, but the response was quick – when we reported the broken security chain, a worker was sent to fix it promptly. We were disappointed with the restaurant. The staff were indifferent, and the prices were too high, making it poor value for money. Although the breakfast buffet had a wide variety, the taste wasn't great, and many items felt like frozen food. The hot springs, perhaps due to fewer guests, only had a few pools open, and they were quite small. While the infinity pool offered nice views, it was just a small swimming pool. Overall, I wouldn't consider a second visit.

The snow-capped mountains were visible right outside our room, which also had a hot spring bath and a balcony – simply wonderful! The breakfast spread was quite generous too. Eating at the restaurant was a bit pricey, though. Mei Zi at the front desk was very friendly and helpful. When we had an unexpected early departure, she handled it smoothly for us. The only downside is that the decor is a bit dated in some areas, and some of the lettering on the bedside panel buttons has started to chip off.

The room was incredibly spacious, making our family stay very comfortable. The hot springs are genuine, and the infinity pool on the fourth floor offers stunning views. We practically had the place to ourselves when we went up around noon. We'd definitely come back given the chance.