Namaste Hotel & Restaurant

Generally, I don't leave bad reviews, as I always prefer to acknowledge the efforts made by establishments. Unfortunately, this time, we were truly disappointed with our stay. We came as a family, and upon arrival, we noticed a significant difference between the photos presented online and the reality on-site. Several walls had signs of dampness and mold, particularly in the main room and the bathroom. We were also surprised by the condition of the bath linen: the towels, which were supposed to be white, were grayish. We had requested extra beds for the children, which were charged additionally. The next morning, the staff came to offer breakfast but refused to serve it to the children, stating it was only for two people, which we found very disappointing. We had booked for three days. We arrived around 11 PM, but given the condition of the premises and our disappointment, we ended up leaving the complex by 10 AM the next morning. The customer service, unfortunately, was not up to par either. We repeatedly requested the cancellation of the remaining nights, both online and on-site, but this was refused without a refund, even though we had only stayed one out of the three planned nights. When I was about to leave, I wanted to go back and see the manager to personally explain the situation, but the gate was closed. I knocked several times without getting a response. It's a shame because the complex is very well located and has real potential. But between the condition of the rooms, the dampness issues, the grayish towels, the difference between the online photos and reality, as well as the quality of customer service, our experience was unfortunately very disappointing.