chengshibianjie properties in Lijiang

Bad service to the boy at the front desk: 1. There was intermittent noise from the air conditioner outside the room window and it continued until 1 a.m. We contacted the front desk to report the problem, and he first suggested ”just draw the curtains”, to which we replied that the curtains and windows were all closed. He questioned: ”Buzzing sound? Third floor? That shouldn't be the case?” When we asked him to check it out himself, he shirked the responsibility by saying that ”the security guard was off duty.” After we agreed to change rooms, he said he would send the room card up. We wanted to explain the situation in person, but in the end a robot delivered the new room card. Although I am grateful for coordinating the room change, I am confused that he doubted what we said during the communication. Why didn't he check it out himself? 2. We found that the two air-conditioning outdoor units on the upper floor of the hotel continued to leak water onto the equipment on this floor. Out of kindness, we called the front desk to ask if it was normal. He said he sent someone to check the room, but no one came after waiting for a long time. He searched on Baidu and found out that it might be a normal phenomenon. Although we were glad that nothing happened, we were puzzled as to why the front desk did not tell us that we did not need to wait any longer. [There was a lot of noise in the room and the corridor on the first night of stay. Xiao Ma, the front desk clerk, immediately went upstairs to check and reported that ”the air conditioner was working”, and actively coordinated to change rooms (special thanks to Xiao Ma for his active help). However, the above buzzing noise appeared again before going to bed in the new room. I didn't want to cause any more trouble, so I chose to endure it. Fortunately, the noise stopped on its own soon after. Considering that the machine might be shut down at a fixed time and the overall hotel experience was good, the advantages outweighed the disadvantages and I decided to continue my stay. However, I did not expect the unpleasant incident to happen. ］

環境還行，是新裝修的酒店，衞生打掃一般，退房不能延遲，衹能到中午一點左右，到了點阿姨就直接敲門要問退房，沒有提前通知，前台呼叫是擺設，無法接通，晚上吹風機壞了也聯繫不上，第二天聯繫第一時間是説不可能，後面再來修好了，燒水壺慎用，燒開噴了一地的水。還有洗衣房限制時間，半夜不讓用，其他城市都可以24小時洗。設施環境較新，服務較差。