Qianxue Castel

The room was excellent, with a fresh air system and an oxygen concentrator. The bedding, sound system, and kettle were all better than what you'd find in a standard hotel. There's also a complimentary airport drop-off service.

Let me start by saying: excellent! Everything, from the ambiance and facilities to the service, was impeccable. The environment was serene, they had the humidifier turned on before I arrived, and the butler chat group was very responsive to all my questions. The afternoon tea and welcome fruit were also fantastic, truly thoughtful. I especially want to commend the service; even for someone as picky as me, it was outstanding.

Big shoutout to the staff! We were heading out to Jade Dragon Snow Mountain at 7 AM, and the staff member had our breakfast packed and delivered right to the shuttle pickup. He even waited with us until our private guide arrived before leaving. Super grateful 🙏. Even our private guide commented that it was the first time he'd seen a hotel staff member personally send off guests so early. The afternoon tea and welcome fruit might not have been mind-blowingly delicious, but they were definitely picture-perfect, haha. I'd definitely stay here again on my next trip to Lijiang.

The hotel's architecture is beautiful, and the rooms are comfortable and clean. The duvet was incredibly cozy, and the bathroom was huge. They even provide Diptyque toiletries! The underfloor heating was a nice touch too. All the staff were well-trained and very service-oriented.