Country Inn & Suites by Radisson Hotel (Lijiang Gucheng District Dashuiche)

The laundry service was awesome and solved a lot of my worries. It mainly provided drying service, which was really convenient. The weather in Lijiang was also very good today. The overall experience was very good. There was a parking lot next to it, and the parking fee was reimbursed by the hotel, which was OK.

Although the environment is beautiful, the service is really very good. They took the initiative to upgrade me from the family room to the executive twin room. I asked twice if it was two 1.8-meter beds? The front desk said with certainty that it was two 1.8-meter beds. I was also wondering why I didn't see two 1.8-meter beds when I booked the hotel, so I booked a slightly more expensive family room, one 2-meter and one 1.5-meter. After entering the room, I was dumbfounded. It turned out to be two 1.8-meter beds standing upright? Why didn't I spend a little less money and directly book an executive twin room? This is a service that downgraded me on the spot. I really didn't understand it this time.

It's average, with both advantages and disadvantages, so I can only give it a medium-low rating. It is recommended for people who pursue functionality and scenery and don't mind hygiene and service. The hotel has just opened and mainly receives tour groups. There are also few reviews on Ctrip. I hope this review can be used as a reference for individual travelers who want to use Ctrip to order. I have already checked in, and this review is only given as a feeling of the check-in experience. Overall, if it is evaluated by the low-scoring cheap hotel standard, it exceeds expectations; if it is evaluated by chain hotels, it is far below expectations. It is not clear what the hotel's own positioning is, please consider it comprehensively based on your expectations. Advantages of the hotel: 1. The hotel window can see the mountains in the distance, there is a terrace on the top floor, you can take pictures, there are swings, flowers, etc., the layout is very good, the staff's attitude is particularly good, the scenery is particularly good, and the atmosphere is also very good. (Note: The terrace here is not the hotel's own, but a coffee shop) 2. The corresponding functions are complete, there are gyms, laundry rooms, etc., the decoration is great, and the cost performance is very high. Although there is breakfast, due to the large number of group guests, many breakfast items are gone after 9:20. 3. The attitude before check-in was very good. The girl at the front desk took us to see many rooms. The manager compared the preferential prices of members and Ctrip for us. It was very considerate before check-in. The girl at the front desk was very young and responsible for everything. She was busy and hard-working. The geographical location of the hotel: It is not close to the ancient city, and there are not many places to eat nearby. Because the geographical location can be considered in advance, it is neither an advantage nor a disadvantage. It is very convenient to take a taxi, so don't worry. Disadvantages of the hotel: 1. Hygiene: The hygiene is a bit bad, and the responsibilities of the hygiene service are unclear, and the corresponding personnel cannot be found to be responsible. This problem is not only encountered by me. You can look through the comments. After I found this kind of problem, I found that other people on other platforms have also posted corresponding posts. It is a common problem. When I entered the room, there were stains and hair on the floor, and there was hair in the bathroom where I took a shower. Take away the pillow, and the sheets are also stained. In fact, there is nothing wrong with this kind of hygiene problem. We just want to clean it again and change the sheets, and we don’t think there is a problem at all. We checked in at 17:00. When we encountered hygiene problems, we called the front desk and got the reply that "the cleaning lady has already left work". Compared with this sentence, would it be better to reply like this? "Sorry, the cleaning lady here may not have handled it cleanly. Please wait for me to handle it for you immediately." Guests who check in don't want to know whether the cleaning lady is on duty or not. We hope to solve the problem. The front desk responded that the cleaning lady had already left work, so there was no way to change our sheets. This is also understandable, because changing sheets is not the job of the front desk, so who will handle it for us? Does it mean that after the cleaning lady leaves work, the hotel can't do anything about the hygiene? If there are any hygiene problems, can we only wait until the cleaning staff comes to work? Later, the girl at the front desk came to help us clean up and deal with it. I would like to ask how the hotel should arrange the hygiene of the cleaning lady after work? Have you stipulated that the responsibilities of the front desk include the hygiene treatment after the cleaning staff leaves work? If not, who should be asked to handle this part of the work? At present, people who check in at night should consider hygiene issues. If there are any hygiene issues, after the cleaning staff gets off work, no one will deal with the hygiene issues except the girl at the front desk who is forced to take over this job. 2. Odor: There is a odor, please consider carefully. There is a strong odor in the corridor of the hotel, as if the smell after the decoration has not been completely dissipated. The room also has a smell. I tried to open the window to dissipate the smell, but the window could only open a gap. Because we only stayed for one night, we endured it. If we have to stay for many days, people who are sensitive to smells should consider it carefully. 3. Service: There are few service staff and the manager has poor management ability. The attitude during the check-in process was particularly good. The front desk took us to see several rooms, and also helped us check the membership price. Comparing the membership and Ctrip, which one is more cost-effective, I still think the service of this hotel is very good. Although the price is cheap, the service is in place. But after checking in, I found that there are very few service staff in this hotel. There is only a girl running around at the front desk. I don’t know how the hotel arranges it. After we checked in, something even more surprising happened. When we were preparing to have dinner, our companions went to the lobby to wait. The girl at the front desk complained to the manager in front of us. Doesn't the hotel have basic training for service staff? We can understand that you feel uncomfortable showing us the room and cleaning the room. And who hasn't complained during work? But I was even more surprised that you complained in front of the guests, and the manager didn't say anything to stop you or mediate the conflict after seeing the guests. (1) The sanitation problem is your hotel's responsibility and you should deal with it. Our request for re-cleaning or changing the sheets is not excessive or unreasonable. If the hotel cannot even guarantee the most basic sanitation and cannot solve the sanitation problem, please consider it carefully. (2) The hotel does not have cleaning staff. It is your problem. You do not have a clear responsibility plan. The guests asked to deal with the sanitation problem, but due to your improper management, you can only let the front desk clean it. The front desk was also wronged, and the guests were also wronged. Because of the hotel's management problems, we had conflicts. (3) The manager was completely negligent. You saw us and the girl at the front desk complained in front of us. What did you do as a manager? When we argued with the girl at the front desk, you remained silent. When the guests had problems or were unhappy with the front desk, the manager could have comforted the guests and reconciled the two parties with a good attitude, but the manager did nothing. I don't expect you to provide high-level services, but as a manager, this attitude makes people feel disappointed with this hotel. Finally, I would like to state that the hotel did not train the service staff well. It is your fault. The girl at the front desk is very young and has just started working at the front desk. She does not know how to speak appropriately and how to respond correctly. This is a problem with your training. She is simple and immature. She did not handle problems properly, but she was very responsible at work because she basically solved all the problems. Thank you, girl. I declare that she was very responsible during this stay and was the only one who solved the problems. Although she is young and inexperienced, she is working seriously. So even though there were some unpleasant things in the afternoon, I still think it is very good that she can do this at work. I hope you can grow faster. I also hope that the leader of this comment will not treat her harshly, deduct her salary, etc. I once again made it clear that the problem is not with the front desk, but that the basic management and training of the hotel are not in place. Training should be strengthened, division of labor should be clarified, and managers should be reminded. The front desk did a good job. Thank you for serving us.