Guest Reviews of Hampton by Hilton Lijiang Old Town
9.6/10
Excellent
3770 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(3770)
Positive reviews(3743)
Reviews with photos/video(848)
Delicious breakfast(869)
Friendly front desk staff(363)
Loved the view(248)
Perfect for kids(104)
Awesome gym(55)
Easy to call taxis(47)
Has facilities for children(29)
Negative reviews(27)
Guest User
Superior Queen Room
Stayed in Oct 2025
Couple
26 review
10/10
Outstanding
Posted on Nov 9, 2025
Superb view of jade mountains and very near by the old town and perfect place for night out. Nice and friendly staff.
Response from Property: Dear Xiaopeng guest official, thank you for your praise of Xiaopeng! Xiaopeng's house is located on Xueshan Road, about 1.8 kilometers in a straight line from the beautiful ancient city. It is adjacent to schools and residential areas. The surrounding facilities are relatively convenient and the environment is relatively quiet. Xiaopeng will provide high-quality and consistent services as always, so that every friend who comes to Xiaopeng's house can feel at home. We sincerely look forward to meeting you again at Hampton by Hilton Lijiang Ancient City. I wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Apr 2025
Couple
6 review
10/10
Outstanding
Posted on May 28, 2025
We had an amazing time at the Hampton Hotel in Lijiang. The staff were friendly, attentive, and ensured all our needs were met. The room was clean, spacious, and had all the amenities we needed. Sometimes you could even see the Jade Dragon Snow Mountain from our room! The location is convenient and is located just outside of Old Town Lijiang. We will definitely stay here again!
Response from Property: 親愛的朋友,非常感謝您選擇麗江古城希爾頓歡朋酒店,小朋家位於雪山路上天氣好情況下高級房型是可以遠眺到玉龍雪山,距離美麗的麗江古城1.8公里左右,麗江古城希爾頓歡朋酒店傳承希爾頓集團的全球服務標準,為客人提供乾淨、整潔、放心的入住一直是我們的基本標準,如朋友般真誠接待每一位旅客,提供高品質始終如一、恰到好處、周全的服務,以酒店為起點,用細微之舉點亮旅途的樂趣,讓客人的旅程因為歡朋的陪伴而更加美好, 歡迎您常回來做客喲~~~
Guest User
Cozy Queen Room
Stayed in Apr 2025
Couple
8 review
10/10
Outstanding
Posted on May 12, 2025
Best Hotel ever!! Hotel has very DELICIOUS breakfast with a wide spread! Room is spacious, clean, and we’ve got a free upgrade to a room view of the Jade Dragon Snow Mountain😍 Hotel Staffs were very warm & hospitable, good service! We really enjoyed our stay here and would rate it 5-star! 👍🏻
Response from Property: Dear guest officer, seeing your warm comments and recognition, Xiaopeng is also very encouraged! Xiaopeng's house is located on Xueshan Road. If the weather is good, the premium room type can overlook the Jade Dragon Snow Mountain. We have always taken providing clean, tidy, and safe accommodation as our basic standard. We inherit Hilton Group's global service standards and sincerely treat every passenger like a friend, providing friendly, reliable, caring, and thoughtful service. We look forward to your next visit and bring you a consistent stay experience. Warm and lovely friends wish you all the best!
Slugni
Superior Queen Room
Stayed in Mar 2025
Couple
6 review
9.0/10
Great
Posted on Apr 23, 2025
This hotel was quite good with a fantastic view of 玉龙雪山 (Yulong Xueshan). The hotel was clean, the breakfast very tasty and the staff kind. The only issue we had with the hotel was the lack of enforcement of the no smoking rules. On our level, there were no smoking signs, and yet people would smoke in the hallways and it would flood into our room and make it difficult to breathe, especially as an asthmatic.
Response from Property: Dear friend, thank you for choosing Hampton by Hilton Lijiang Ancient Town. Thank you for your valuable suggestions. We will inform the relevant departments to make adjustments. Hampton by Hilton is located on Xueshan Road. When the weather is good, you can overlook the Jade Dragon Snow Mountain from the superior room. We inherit the global service standards of Hilton Group, sincerely welcome every traveler like a friend, and provide high-quality services. Your support and encouragement is the greatest honor and joy for every employee of Hampton by Hilton. We will definitely work harder to carry forward the service concept of friendliness, care, reliability and comprehensiveness. Hampton looks forward to your visit every time and wish you a pleasant journey!
kidgore99
Cozy Room (2 Beds)
Stayed in Mar 2025
Family
10 review
9.5/10
Amazing
Posted on Apr 16, 2025
Awesome place - came in clutch when my previous accommodation was so bad I had to move. Allowed my sister and I to check in early and offered us breakfast. We had a sliver of the snow mountain from our room. Slightly blocked by the building in front of us.
Response from Property: 親愛的小朋客官,感謝您的入住體驗分享,希爾頓歡朋酒店傳承希爾頓集團的全球服務標準,如朋友般真誠接待每一位旅客,提供高品質始終如一、恰到好處、周全的服務,以酒店為起點,用細微之舉點亮旅途的樂趣,讓客人的旅程因為歡朋的陪伴而更加美好,歡迎您常回來做客喲 ❥(^_-)
D.N..
Cozy Queen Room
Stayed in Feb 2025
Couple
10 review
10/10
Outstanding
Posted on Apr 24, 2025
Good experience overall. Gotten a free upgrade. Nice angle looking at the mountain from the hotel.
Response from Property: Dear Xiaopeng, seeing your warm comments and approval, Xiaopeng is also very encouraged! Xiaopeng's house is located on Xueshan Road. If the weather is good, the superior room type can overlook Yulong Snow Mountain. It has always been our basic standard to provide guests with a clean, tidy and secure stay. We inherit the global service standards of Hilton Group and sincerely receive every traveler like a friend, providing friendly, reliable, caring, Well-tho-out service, looking forward to your next visit, bringing you a consistent check-in experience, warm and lovely friends wish you all the best!
UntamedFootprints
Cozy Queen Room
Stayed in Feb 2025
Couple
14 review
7.0/10
Posted on Apr 28, 2025
Hotel is located outside of ancient city but it is quite convenient to get ride-hailing service.
Breakfast is good, especially the flower biscuits.
The hotel provides free laundromat.
There is no indication of the floor which the elevator is on. You have to listen to the ‘ring’ sound. There is no ring on some floors; perhaps it’s faulty or otherwise. There are 2 elevators.
The clearing of the soiled dishes (during breakfast) via carts, can be noisy and unsightly.
The room toilet bowl does not have auto-flush function.
Response from Property: Dear friend, thank you for choosing Hampton by Hilton Lijiang Ancient City Hotel. I'm sorry that I couldn't bring you a perfect check-in experience. We deeply regret that your valuable opinions are very important to us. We will inform the relevant departments to improve the quality of facilities, equipment and services. Although Xiaopeng is committed to providing friends with Timely and just the right service, but the feedback on the needs of customers in the store can make Xiaopeng play a better role and provide friends with a satisfactory stay. If you have any specific suggestions about the hotel, we also welcome your feedback at any time. I wish you a happy life!
Anonymous User
Cozy Queen Room
Stayed in Mar 2025
Family
7 review
9.0/10
Great
Posted on Apr 27, 2025
Clean rooms and the breakfast offered a good variety of choices.
Response from Property: Dear friend, thank you for your recognition of Xiaopengjia. We inherit the global service standards of Hilton Group and sincerely welcome every traveler like a friend. According to the standards, we have prepared nutritious and healthy hot breakfasts for friends who have come from afar, freshly toasted bread, freshly ground coffee, breakfast packages, and local specialties, etc. Xiaopeng is looking forward to your every visit. I wish you a good trip!
Guest User
Cozy Family Room
Stayed in Jul 2025
Family
12 review
10/10
Outstanding
Posted on Aug 25, 2025
Nice environment. Friendly staff. We stored our luggage with the hotel after we checked out. When we returned to retrieved our luggage, we were told that we left a charger in our room when we checked out. The hotel staff made a note to return us the charger when we picked up our luggage. Excellent service.
Response from Property: 親愛的朋友,感謝您的支持和認可!希爾頓歡朋是服務商旅精英和親子家庭的國際中高端商務連鎖酒店品牌,我們旨在為廣大商旅精英和親子家庭提供高性價比高質量的入住體驗,我們傳承希爾頓集團的全球服務標準,如朋友般真誠接待每一位旅客,周全耐心的服務,都是小朋對遠道而來的朋友的關懷,是休憩充電的港灣,亦是新友歡聚的樂窩期待再次光臨,為您帶來始終如一的入住體驗哦!
Guest User
Cozy Queen Room
Stayed in Oct 2025
Family
17 review
9.0/10
Great
Posted on Nov 6, 2025
Good location with lots of restaurants nearby. Very quiet inside the room.
Response from Property: Dear Xiaopeng guest official, thank you for your praise of Xiaopeng! Xiaopeng's house is located on Xueshan Road, about 1.8 kilometers in a straight line from the beautiful ancient city. It is adjacent to schools and residential areas. The surrounding facilities are relatively convenient and the environment is relatively quiet. Xiaopeng will provide high-quality and consistent services as always, so that every friend who comes to Xiaopeng's house can feel at home. We sincerely look forward to meeting you again at Hampton by Hilton Lijiang Ancient City. I wish you a happy life!
Mingyouji
Cozy Room (2 Beds)
Stayed in Jan 2025
Solo traveler
81 review
10/10
Outstanding
Posted on Feb 15, 2025
The hotel is very new, very clean, very comfortable to sleep in, and the staff is also very good. I will come again next time.
Response from Property: Dear Xiaopeng, thank you for your positive review! Xiaopeng's home is located on Xueshan Road, about 1.8 kilometers from the ancient city. It's close to schools and residential areas, offering convenient surroundings and a relatively quiet environment. Our mattresses feature dual-patented Serta mattresses, known as the "Ferrari" of the mattress industry, and we also use bathroom fixtures from Kohler, a high-end bathroom brand with over 140 years of history, and Peter Thomas Roth toiletries. The ultimate in relaxing bathing experiences will wash away any travel fatigue, making it a great choice for a rest and refreshment. We welcome you back often when you have time.
M8721****
Superior Queen Room
Stayed in Jul 2025
Family
14 review
9.0/10
Great
Posted on Aug 11, 2025
The check-in desk staff was so kind and friendly that it was a good trip. They also cleaned my room, so I was doing well without any inconvenience. Thank you
Response from Property: 親愛的朋友,感謝您的支持和認可!希爾頓歡朋是服務商旅精英和親子家庭的國際中高端商務連鎖酒店品牌,我們旨在為廣大商旅精英和親子家庭提供高性價比高質量的入住體驗,我們傳承希爾頓集團的全球服務標準,如朋友般真誠接待每一位旅客,周全耐心的服務,都是小朋對遠道而來的朋友的關懷,是休憩充電的港灣,亦是新友歡聚的樂窩期待再次光臨,為您帶來始終如一的入住體驗哦!
Guest User
Cozy Family Room
Stayed in Feb 2025
Family
10 review
10/10
Outstanding
Posted on Mar 6, 2025
Excellent service, clean comfort room with great breakfast.
Response from Property: Dear friends, thank you for your recognition! We inherit the global service standards of Hilton Group and sincerely welcome every traveler like a friend. Providing guests with clean, tidy and reassuring accommodation has always been our basic standard. We provide high-quality, consistent, appropriate and comprehensive services. Starting from the hotel, we prepare nutritious and healthy hot breakfasts for friends from afar according to the standards, including freshly baked bread, freshly ground coffee, breakfast travel bags, and local specialties. We use subtle actions to light up the fun of the journey and make the guests' journey better because of the company of happy friends. You are welcome to come back often~
Guest User
Cozy Queen Room
Stayed in Nov 2024
Solo traveler
13 review
9.5/10
Amazing
Posted on Dec 29, 2024
Friendly and respectful staff. Room in clean, bed is comfy, and quiet.
Free upgrade to view the YuLong Snow Mountain from room.
Thank you ☺️
Stay happily and sleep comfortably.
Will come back again.
Perhaps a better choices of takeaway brekkie ☺️☺️☺️for those who are going for Yulong Snow Mountain early morning. 🌅
Response from Property: Dear friend, thank you very much for your affirmation to the hotel. Xiaopeng's house is located on the snowy mountain road, which can overlook the Yulong Snow Mountain. The encouraged little friends will continue to work hard. We aim to provide a cost-effective and high-quality check-in experience for the majority of business travel elites and parent-child families, inherit the global service standards of the Hilton Group, and strive to achieve "friendliness", "reliability", "careful" and "conspletion". We look forward to your visit again to bring you a consistent stay~
Anonymous User
Cozy Queen Room
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 17, 2025
I like the hotel very much. Everything is perfect. The hotel staff are very friendly. I think I will rebook the hotel next time when I come to Lijing.
Response from Property: Dear friend, thank you for your recognition! Providing guests with clean, tidy and safe check-in has always been our basic standard. We provide high-quality, consistent, just-right and thoughtful services. With the hotel as the starting point, we light up the fun of the journey with subtle moves, so that guests' journey is more beautiful because of the company of friends. Welcome to come back often~