Xinsu Snow Mountain Qingcheng Panoramic Holiday Club

This unique hotel offers an unforgettable experience with its modern Japanese-style smart toilet and equipped with a heater too! So cozy, they also have a washing machine that we can use. They gave us exceptionally warm hospitality—from being welcomed with delicious Yunnan tea to the staff going above and beyond (even giving a free bowl of rice! Thanks to lady staff; I forgot to ask her name). Their helpfulness, like arranging JDSM cable car tickets, making it a standout stay that blends comfort, culture, and unexpected kindness. Highly recommended!

My stay at the hotel was fantastic. From the moment I arrived, the staff were warm and welcoming—they came out to meet me, helped carry my luggage, and although my room wasn’t ready due to my early arrival, they invited me to rest at the concierge area. They even served me some food and chatted with me about my trip. It felt incredibly genuine—they weren’t intrusive, just sincerely interested in helping make my journey smoother. I hadn’t realized that I needed to book tickets in advance for Yulong Snow Mountain, but they quickly stepped in to help. They guided me through setting up the local app, explained the ticketing process, and offered to assist in securing the tickets when they became available that evening. All the while, they kept serving tea—generous and kind throughout. While they prepared the room, I took a walk around the town. They created a WeChat group chat to stay in touch, which was a very efficient way to communicate. Once the room was ready, they notified me, and I was able to check in and rest. The room itself had a charming, traditional style—efficiently designed and nicely decorated. There were thoughtful amenities like a humidifier and even free beer. The only thing that felt slightly missing was a fridge, but with the cool weather, it wasn’t really necessary. My room opened onto a shared balcony that offered a spectacular view of Yulong Snow Mountain. Staying in the ancient city meant I could also see the town from the rooftop—a truly breathtaking perspective. On a clear morning, I caught a glimpse of the snow mountain at sunrise, and it was magical. Another highlight of the stay was how knowledgeable the staff were when it came to local food and café recommendations. They suggested a variety of places—some tucked away, some more popular—and every single one was spot on. Whether it was a cozy café for a slow morning or a great spot for dinner, their suggestions never disappointed. It really added to the richness of the experience, as I got to enjoy not just the sights, but also the tastes of the city. Thanks to the hotel staff, I managed to secure the Snow Mountain tickets without stress. They were incredibly efficient and clearly experienced in helping guests navigate local logistics. Throughout my stay, they continued to offer heartfelt service—serving fruit at the front desk, preparing hearty breakfasts, and always greeting me with warmth. On my final day, they once again went above and beyond. It was Qingming Festival, and getting a taxi was difficult, with most drivers unavailable. The staff quickly arranged for one of their own drivers to take me to the train station—no hesitation, just pure professionalism and care. This stay wasn’t just about comfort—it was about the warmth and hospitality that made it feel like I was among friends. Truly a unique and heartwarming experience.

Outstanding service and a fantastic location. The staff were exceptionally attentive and went above and beyond to ensure our trip was seamless and enjoyable.