Hotel Indigo Lijiang Ancient Town

Very nice stay great service fantastic rooms and amenities. Also a great location can walk everywhere and the staff speak some English. Breakfast is also very good variety.

Had a very pleasant stay here! Cindy and King helped us a lot, love the interior of the room and the breakfast!

We really have a good time staying at Indigo Hotel. The location is excellent. It is in the Lijiang old town. Very easy to go anywhere and the room size is big and spacious and the design truly represent the culture of the city. All the staffs are very friendly and helpful especially Lydia. She is very helpful and help us to book tickets to Yulong mountain. We really recommend people to stay here if they visit Lijiang.

We had a lovely stay, location is perfect. Family with old and young, everyone had a great time during our 3 nights stay. Hotel rooms are spacious, clean and very cozy. Great service, felt welcoming from day 1. Special mention and thank to Lydia wang, who assisted us on multiple occasions!

Very beautiful room, super breakfast, conveniently located in the pedestrian area at the entance of the ancient city. Very kind and professional services, particular mention to Lucian and William.

Comparison Between Hotel Indigo and Banyan Tree Overall, the value for money at Hotel Indigo falls far short of what Banyan Tree offers. The reception service and customer handling at Indigo were noticeably lacking. Both the check-in and check-out processes were confusing, with poor communication regarding deposit policies and refund procedures. In contrast, Banyan Tree acknowledged that I had booked during peak season rates and graciously offered me a complimentary upgrade to a villa with a beautiful mountain view. It was a thoughtful gesture that reflected their commitment to guest satisfaction. On the other hand, when I asked the reception at Hotel Indigo if a reasonable upgrade was possible—given that I was staying during the low season when rooms are typically more available and affordable—my request was flatly rejected without any consideration. More concerning, one day after checking out of Hotel Indigo on May 10th, my credit card information was compromised. The unauthorized transaction was fortunately detected and blocked by my credit card company, but the card had to be cancelled and reissued to prevent further misuse. This incident has caused significant inconvenience. Since I prepaid a deposit through Trip.com and was told the refund process would take 10 to 15 days, I was advised to delay reissuing my credit card until the refund is complete. As a result, this has disrupted my ability to use e-wallet services and manage my expenses while traveling. To clarify, the only two locations where I used this credit card were Banyan Tree and Hotel Indigo. While I cannot confirm the source of the data breach, this situation is deeply concerning and warrants immediate attention. 英迪格酒店与悦榕庄的比较 总体而言，英迪格酒店在性价比方面远远不及悦榕庄。英迪格的前台接待服务和员工的专业度明显不足。入住与退房的流程非常混乱，关于押金政策和退款流程的说明也含糊不清，缺乏应有的沟通。 相比之下，悦榕庄在得知我是在旺季价格预订后，主动为我免费升级到了带有美丽山景的别墅，这一贴心的举动展现了他们对客户满意度的高度重视。 而在英迪格酒店，当我向前台询问是否可以在淡季期间合理升级房型时——考虑到此时房间空余且价格较低——我的请求被直接拒绝，完全没有给予任何考虑或诚意的回应。 更令人担忧的是，我于5月10日退房后的第二天，信用卡信息遭到泄露。幸运的是，信用卡公司及时发现并拦截了异常交易，但为了防止进一步的滥用，我的信用卡被迫停用并需要重新发行。 这一事件给我带来了极大的不便。由于我是通过携程预付押金，而退款处理需时10至15天，我被建议在交易完成之前暂缓重新申领新卡。此举直接影响了我使用电子钱包进行支付，也给我的旅程和财务安排带来了困扰。 需要说明的是，我此行仅在悦榕庄和英迪格酒店使用过该信用卡。虽然我无法确定信息泄露发生的具体地点，但整个事件令人深感担忧，亟需相关方给予重视与调查 😔🙂↕️