Jangie
March 13, 2025
Five points for service. I give it to the front desk girl who checked me in and the PA brother who delivered my clothes in the evening. I won't say much about the front desk, mainly because I was very tired after driving all day, and I turned off the lights and went to bed at 11:30. Before that, I took my clothes to wash, and then I happened to meet the PA brother. I asked if he could help dry them later. He said if I left a note, someone would pay attention to it, so I left a note. After returning to the room, I called the front desk and said that the clothes in washing machine No. 4 were washed, and please help dry them and hang them in the laundry room. I would pick them up early the next morning, and the front desk said okay. Then at about 11:30, when I was almost asleep, there was a knock on the door. It was the PA guy who brought me some clothes. I was very surprised and thanked him. In the past, when I stayed in a full-service hotel, I would tip the service staff who worked at night, but I didn't have cash at that time. After thanking them again, I closed the door and went back to bed. After a while, when I was about to fall asleep again, the phone in the room rang. The front desk said that they didn’t see the clothes. I could only reply that someone had delivered them to the room. After hanging up the phone, I couldn’t sleep. The pillows of All Seasons have always been special and hard to describe. Why does Atour dare to sell pillows! I really think JI Hotel can reconsider whether to adjust the room facilities. I have mentioned the pillow issue in all the JI Hotels I have stayed in during this period. OK, the reason that keeps me awake again is that I think that as an economy-class, selected and convenient hotel, Ji is a level higher than the traditional Hanting. It has added tea culture, including some flexible guest services. In terms of guest services, the staff has been streamlined. The front desk not only does the work of the front desk, but also has to pay attention to guest services. So, can each position communicate better, or communicate in a timely manner? You can choose not to accept this service, but if you accept it, you are doing it half-heartedly. That's the feeling. How can you have both? Only with better training and benefits, and increasing effective communication and effective service to employees, can we win better recognition. The hot water comes out very slowly, the engineering department needs to take a look, and the hotel is new, there is still a bit of smell, I won't go into details what it is, please ensure ventilation.
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