Anonymous User
October 4, 2025
A warning to those who drive to this hotel: there's no one to direct parking. I called the front desk and asked if we could park through the metal gate, and they said yes. After checking in, we asked if we could park in the space that wasn't marked "hotel-only." They told us no and told us to move our car. Why didn't they tell me where to park when I called? Should I move to the space pictured below or by the main entrance where the debris is piled? How can I park my car? Are the hotel responsible for scratches or scrapes? I asked if they'd charge for street parking, and the overweight black woman at the front desk said they only charge ten yuan! They can't charge for more than that. Are they kidding me? I asked if there was any alternative parking, but they still didn't. The overweight woman kept a sullen face the whole time, telling customers to handle it themselves! I'm paying to see this kind of face on a holiday trip! My question is, a five- or six-story hotel only has ten or fewer parking spaces. Doesn't that mean it's first-come, first-served? Those who arrive late just have to find their own parking! So, are the free parking spaces you advertise on Ctrip deceiving consumers? Is the platform aware of this egregious and indiscriminate marketing?
PS: The experience was extremely poor. The overweight woman at the front desk had a terrible service attitude.
Original TextTranslation provided by Google