Crowne Plaza Hotels & Resorts properties in Linyi

Firstly, the hotel facilities are brand new and excellent, and the environment is pleasant. Secondly, the soft services are completely inadequate. The staff training seems disconnected. At breakfast, as soon as the clock strikes the end time, they start clearing everything. Not a minute more. Guests who haven't finished eating are disturbed and lose their appetite. The same situation applies to other restaurants; plates are cleared very quickly as soon as the time is up, regardless of whether guests have finished or not. They just focus on clearing, making a lot of noise and chatting while doing so. Thirdly, when issues arose, the hotel's duty manager was quick to resolve them, and Ctrip promptly relayed feedback to the hotel for action. Ctrip supervised the entire resolution process, so don't think Ctrip is bad; if a real problem occurs, Ctrip is the first to step in and solve it. Fourthly (mistakenly numbered as 'Thirdly' in original), as it's a brand new hotel, every room has a distinct smell. I advise everyone to consider this carefully. The hotel needs to air out the rooms frequently. Also, the room windows require a special person to open and close them, which is an inconvenient design. Fifthly (mistakenly numbered as 'Fourthly' in original), the breakfast is not on par with Holiday Inn, Orange Hotel, or Hanting. For a five-star hotel, this breakfast is unacceptable. Breakfast hours, regardless of the holiday, should typically end at 10:30 AM. Sixthly (mistakenly numbered as 'Fifthly' in original), the hotel's exterior is often blocked by non-hotel vehicles, preventing guests' cars from reaching the hotel lobby. This indicates lax management.