This has to be the worst hotel I've ever stayed in, or rather, the one with the worst value for money. It claims to be a four-star, but it's really more like a budget hostel.
**Price:** End of May, weekday stay, nearly 9000 RMB for a triple room for three nights.
**Location:** Far from all attractions. Traveling with family, we mostly took taxis, which cost around 7-8 euros (Sintra excluded).
**Room:** The room we were given had the door right in front of the elevator, and as soon as you opened the room door, you were in the bathroom. Absolutely no privacy.
**Amenities:**
* No gym.
* No toothbrushes (when I asked the front desk, they said they forgot to put them in. Since there was only one person at reception, I had to go downstairs myself to get them).
* No slippers (they said only specific rooms had them, but they could provide them if I wanted – again, I had to go downstairs to get them).
* Only one bottle of water provided per day. You have to pay extra for more.
* No tissues. If you ask the front desk, they'll give you a tiny packet (see picture).
* The elevator creaks loudly.
* I've never seen such a stingy hotel; you have to ask for absolutely everything.
**Service:** I checked in at the same time as a foreigner. The foreigner received all sorts of introductions about the room, facilities, restaurant, etc. When it was my turn, they just handed me the room card and told me to swipe it to get to my room. I didn't even know which number to dial to reach the front desk from my room, so I had to go downstairs to ask again. The room they gave me was probably the worst on that floor (as mentioned above).
The most bizarre thing was that Lisbon was very hot in late May. We'd leave at 9 AM, come back around 1 PM to rest until 5 PM, and then head out again. When we returned at 1 PM, the room hadn't been cleaned. When we were about to leave at 5 PM, they told me housekeeping had finished for the day and wouldn't clean it. They said the front desk could provide anything I needed (like fresh towels, which I'd have to take up myself). Nobody told me about this policy when I checked in. When I brought it up, they said, "Oh, that's general information, no need to explain." I told them I'd never encountered such a thing, and they replied, "Well, that's how our hotel is." And despite me being out for so long during the day, they still hadn't cleaned. Their response was, "Oh, really?" – not an ounce of apology, just pure arrogance.
The only time they were somewhat helpful was when I asked for restaurant recommendations nearby. I checked, and that restaurant had low Google ratings too. Enough said.
A very, very bad stay. So bad that even hearing the hotel's name makes me angry.
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