Hotel Borges Chiado

The location is perfect, and the facilities are good for a 3-star hotel, but the service is truly, utterly terrible. We arrived at 8:00 AM and asked about early check-in, which wasn't available – but we did complete registration. We left our bags and returned at 1:00 PM, only to be told we couldn't get our room until 2:00 PM. We went to eat and came back at 3:50 PM, re-registered, and were assigned a room. To our surprise, it was still being cleaned – nearly two hours past the check-in time. We went back to the lobby, and they told us we'd have to wait even longer, haha. Apparently, something clicked for the manager, and she gave us a different room. The excuse was that they were full, but it seemed that wasn't the case. I visit over 50 hotels a year, and this is a terrible operational problem. It's a shame because the hotel is nice and the location is fantastic – though if you don't like noise, I wouldn't recommend it, as there will be parties outside until 1:00 AM.

The room was clean. It was a Hollywood twin room with soft beds and two types of pillows, two of each, plus two extra cushions. There were power outlets by the bed, and light switches on both sides of the bed. The shower was handheld, but the drainage was poor. Be careful, as the water will overflow towards the toilet if you keep it running. There was no shampoo or conditioner, only a combined soap dispenser. The male staff member at night was completely unfriendly. The location was convenient, just 200m to the above-ground entrance of Baixa-Chiado station and a 2-minute walk to Tram 28 stop. The mobile signal was bad, so the hotel's Wi-Fi was essential.

The hotel is right next to the subway station, which is super convenient. There are also plenty of restaurants and supermarkets nearby, and downstairs is a lively tourist area. Overall, I was happy with the room; the bathroom was clean. However, a lot of dust flew out as soon as I turned on the air conditioning, so the hotel could definitely improve on that.

The building itself is old, but the facilities inside have been updated. Breakfast is just average. The biggest plus here is the location! It's fantastic, right next to the station. However, on the flip side, it can get quite noisy at night...

The location is fantastic and super convenient, right in a lively area. The hotel is literally right at the subway exit. However, the mini-fridge in the room made a strange, whirring noise, like wind blowing.

The hotel's location is superb, with a subway entrance and tram stop right downstairs. Although there's a bit of an uphill walk to get to the hotel, it's manageable. The area itself has a strong tourist vibe and is very busy. The hotel rooms are spacious and clean, and the front desk staff are friendly.