Altis Prime Hotel

We've travelled all over the world and stayed in more than 500 hotels, yet I’ve never had to do as much talking and explaining as I did at this one. From the moment we checked in, it was a disaster. Despite reserving a double room, we were allocated twin beds, and the hotel insisted that bed type was “subject to availability.” My attempt to explain that a pre-booked room type should be guaranteed was completely ignored. After a back-breaking, uncomfortable sleep, we went for breakfast, only to be challenged repeatedly that we hadn’t paid for it. I explained, again and again, that my booking was breakfast inclusive, but the receptionist argued that because my reservation said “3 meals breakfast” without the word “included,” it didn’t count. It took long frustrating hours and multiple explanations before they finally admitted it was their mistake. When we checked out, we informed the morning receptionist and, with his permission, left our car in the hotel car park for a couple of hours. Upon returning, a different receptionist insisted we hadn’t checked out and demanded extra payment for a “late checkout.” Fortunately, the morning receptionist was still there to confirm we had indeed checked out on time. To top it off, the car park was a nightmare, narrow, steep, and chaotic. Cars got stuck on the ramp, tickets didn’t scan properly, and it was nearly impossible to drive in or out. After paying nearly $600 for one night, this was by far the worst value and most stressful hotel experience I’ve ever had.

Comfy and spacious room. Shower is good. Location is good. The only defect is there is no plug for power cable on desk

We stayed for 6 days in total. When we first arrived we were greeted by the front desk clerk with a sweetest smile, Sophia. She was very attentive and kind brought us and our belongings to our room. The check in was quick and pleasant with her help. That pretty much the only nice things about this hotel Sophia reminded us not take long showers there are only 18L of hot water for shower. I was shocked to find out and wasn’t expected that with a 4 star hotel I found it quite difficult to accept. The room was spacious with an open kitchen with my height 5”4 and my hubby 5”7 where we bumped our head every time when we are trying to use the kitchen sink. It was a design malfunction with the kitchen counter tucked underneath the kitchen cabinet of the same depths. The walls are thin you can pretty much hear all your neighbours during all nights and mornings. Few days in, it was started raining one morning We wanted to ask the front clerk lady for an umbrella. She was unfriendly and cold. She brought me an umbrella with a broken handle. She had to write down our room number and kept a charges on hold for the broken umbrella She warned us not once but twice to bring back the umbrella if not she will charge us full on that umbrella. It was so unpleasant who would want to keep your damn broken umbrella. The hotel is located on a steep hillside if you choose to walk prepared for the exercise. Once again the only nice thing I can write about this hotel is the front clerk Sophia. I would not recommend this hotel to my worst enemies. That sums it up.

Great place for families. Very spacious and close to restaurants and all main streets. Highly recommended.