Masa Hotel 5 de Outubro

The room was spacious, bright, clean, and tidy! The transportation was convenient, and the breakfast was delicious and abundant!

Modern hotel, very well located. However, it's advisable to choose a room on a higher floor, as the soundproofing is terrible. On the second day, when I needed clean towels (because I had requested no room cleaning so I could rest), I had to go and pick them up at reception. Apparently, there aren't enough staff to deliver such simple requests to the room. As for the receptionists, they "excelled" in their lack of smiles and failure to respond to my "good morning" and "good night"; they were literally "glued" to the computer in front of them. In short, the reception service was far from empathetic!! When I asked for more sugar for my tea, I thought the receptionist would go to the kitchen, as he didn't know where to find it, and certainly, there wouldn't be other staff from that area who could bring the product to reception. And I "got" artificial sweetener instead!! The receptionists are just "sweethearts" (sarcastic).

A flawless hotel: 1. Quiet room - My room was on the 10th floor, away from the street noise, and the air conditioning in the room was very quiet. 2. Large room, new facilities - The bathroom was far from the bed, so two people staying there wouldn't disturb each other at night. 3. Rich breakfast - The buffet breakfast had a wide selection, including fresh cut fruits, hot vegetables and protein, various pastries, yogurt, overnight chia seed oats, and more. 4. Good location - Close to the airport, with a pleasant and safe environment nearby. Highly recommended!

Extremely convenient when arriving late in Lisbon from the airport, as it's very close. The room was clean and satisfactory. Everything was fine, except for the shower leaking and soaking the bathroom floor!

Having stayed at other hotels within the same group, this one was a letdown, despite its location.