Turim Marquês Hotel

First off, the breakfast was delicious, but perhaps Portuguese food is generally good. The location is super convenient for catching the metro and bus; it's a 2-5 minute walk to the station. I vaguely remember reading reviews saying the rooms were hot, but it's not hot now. The AC works really well. When I first got to the hotel, the mirror near the elevator startled me, but once inside the room, it felt fine and had enough space. However, when night came, it was incredibly uncomfortable. It was so dim. And not 'cozy dim,' but rather 'exhausting, gloomy, unsettling dim.' It's genuinely different from some hotels with mood lighting; trust me, there's a big difference between unchosen dimness and intentional dimness. Turning on all the lights didn't help at all. I called the front desk to ask for a desk lamp (there was one in the room, but it was useless and so dim it was uncomfortable even to look at my phone). I barely got a few words out before they hung up on me. But shortly after, a male staff member came up, took a look, but said there were no extra light sources available. He suggested turning on the TV for more light, and even he admitted after turning it on, 'It doesn't seem to help much...' Trip.com's concierge replied to me but didn't offer a solution. I was too tired to bother anymore, as my luggage was already unpacked. Personally, I don't think this hotel is worth its price. I had picked out a few other hotels earlier, but they were all fully booked because I booked late, so I had to book this one last minute. I recommend everyone book several days in advance. I booked this place hastily at 3 PM the same day and checked in in the evening. It's the only hotel on my European trip that left a bad impression. I regret it. The staff's attitude overall wasn't bad, but it was the first time someone hung up on me. And there are mirrors everywhere, which is really different from what I'm used to.

Our stay was extremely disappointing and definitely didn't meet four-star standards. We experienced hygiene issues for several consecutive days, with towels having stains and even holes, indicating a clear lack of proper cleaning. We also found a staff member's room key left behind, which was a security concern. We reported these issues to the front desk multiple times, but they were dismissive and didn't provide any effective solutions. Overall, the service, cleanliness, and Wi-Fi were all very poor. I do not recommend staying here.

The hotel is very well located near Pombal Square but also very quiet. The staff are friendly and responsive. The room was a good size, and the bathroom too. The only disappointing aspect was the breakfast. There wasn't much choice, and sometimes the quantities were limited. The coffee machine used syrup, so the coffee wasn't great, and neither was the fruit juice. Some improvement here would make it a 10/10!