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Verified reviews
Location9.5
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(3586)
Positive reviews(3521)
Reviews with photos/video(1279)
Friendly front desk staff(641)
Fantastic river view(476)
Delicious breakfast(453)
Perfect for business trips(72)
Located downtown(45)
Awesome gym(41)
Easy to call taxis(38)
Delicious buffet(23)
Negative reviews(65)
Guest User
River-view Double Room
Stayed in Aug 2026
Couple
2 reviews
10/10
Outstanding
Posted on Sep 30, 2026
This is a great hotel! The room type is very comfortable, I really liked it. It's cozy and peaceful, and the soundproofing is good. The front desk staff were warm and friendly. I will definitely stay here again next time. The staff were enthusiastic and attentive, the environment was good, and the service was excellent. It was a very satisfying stay, I highly recommend the large open-plan river view rooms. I will definitely be back again.
Original textTranslated by Google
Response from Property: 親愛的客人,感謝您選擇入住柳州凱悦嘉軒酒店並分享這次温馨的體驗!很開心您在房間裏感受到舒適與安逸,也對隔音效果給予了肯定。我們同樣感謝您提到前台同事的熱情周到、服務到位,讓您收穫滿意而難忘的入住時光。您特別推薦的江景大開間也會讓每一次入住都更有畫面感;期待您下次再次光臨,繼續把舒適與美好帶給您。
Guest User
River-view Double Room
Stayed in Aug 2026
Family
3 reviews
10/10
Outstanding
Posted on Sep 30, 2026
After much deliberation, I finally chose the Hyatt Place. As soon as I arrived, I felt completely rejuvenated! The lobby is on the 42nd floor, and the views are simply breathtaking! This time, I was on the 48th floor. It seems all the rooms are above the 42nd floor, which guarantees every room has a river view and completely isolates guests from ground-level noise. My room on the 48th floor was indeed quiet. The river view was so captivating that I didn't want to close the curtains. It was perfect for just sitting by the window and daydreaming. Dining and other amenities downstairs were also very convenient, and the hotel's location was ideal for reaching all the places I wanted to visit. Coinciding with the Mid-Autumn Festival, the hotel even prepared mooncakes, which was a thoughtful touch. The front desk service was excellent, and I highly recommend this hotel.
Original textTranslated by Google
Yiduofengzhongyaoyedexiangrikui
River-view Double Room
Stayed in Aug 2026
Solo traveler
5 reviews
10/10
Outstanding
Posted on Sep 29, 2026
Our stay was great! The hotel is conveniently located with plenty of amenities nearby. The room was cozy and comfortable, and the soundproofing was good too. Alan was warm and friendly, and his service was excellent. The river view was unbeatable. The only minor downsides were the limited breakfast selection and the inconsistent hot water in the bathtub.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您選擇柳州凱悦嘉軒酒店並分享這次入住體驗。很高興您認可我們的地理位置與周邊配套,房間温馨舒適、隔音效果也讓您安心休息;同時也特別感謝您對Alan的熱情友好和服務態度的肯定。您提到的江景體驗我們同樣引以為傲,期待下次再次與您在柳江畔相見。對於早餐品類偏少以及浴缸熱水不穩定這兩點不足,向您表示真誠的歉意,我們會認真關注並持續優化,讓每一位賓客都能擁有更順心、更完滿的入住感受。再次感謝您的反饋,期待您的再次光臨。
Guest User
Guestroom (2 Beds)
Stayed in Aug 2026
Family
1 reviews
10/10
Outstanding
Posted on Sep 26, 2026
The environment here is excellent, and the rooms are neat, clean, hygienic, and odor-free. It's very convenient for dining, lodging, and transportation. The service is consistently great. Breakfast is very rich and varied. This time, it happened to be the Mid-Autumn Festival, and the hotel even sent mooncakes and fruit.
Original textTranslated by Google
Response from Property: 親愛的客人,感謝您選擇柳州凱悦嘉軒酒店並分享這份温暖的入住感受!很開心您覺得環境優雅、房間整齊乾淨、沒有異味,且吃住行都十分方便;同時也感謝您對我們服務的認可,以及您提到的早餐豐盛,讓您的中秋之旅更加從容愜意。恰逢中秋佳節,我們也準備了月餅和水果與您同享團圓的喜悦。期待與您再次相見,讓每一次相遇都充滿細節與安心。
Anonymous User
River-view Double Room
Stayed in Aug 2026
Business traveler
5 reviews
10/10
Outstanding
Posted on Sep 23, 2026
Hyatt Place Liuzhou is part of the Hyatt brand. It has a great location, with Poly Commercial Plaza right downstairs. The highlight is definitely the river view. Overall, I'd highly recommend it. The front desk staff, Coco, provided excellent service. It's definitely worth a stay.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您選擇入住柳州凱悦嘉軒酒店,並分享這次温暖的體驗。很開心您認可我們的地理位置:樓下便是保利商業廣場,出行便利;同時也特別感謝您提到酒店的江景特色,確實能讓人放慢節奏、舒享旅途。也為您對前台COCO的服務點贊而感到由衷高興,我們會把您的肯定傳達給她。期待您在旅途再來柳州時,繼續選擇我們,讓每一次相見都更貼心、更值得。
Guest User
Double Room
Stayed in Aug 2026
Business traveler
2 reviews
6.2/10
Posted on Sep 17, 2026
On the day of check-in, there were urine stains on the toilet, and the room had a strong musty smell. The layout was poorly designed, especially the walk-in closet which was right next to the shower. Even though it's a new hotel, it felt like it had been operating for many years. However, the robot food delivery service was a nice touch.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!感謝您選擇柳州凱悦嘉軒酒店並分享入住體驗。對您在入住當天遇到的衞生細節問題與房間黴味,我們真心抱歉,也理解這會影響您原本期待的舒適感;同時,您提到的動線安排不夠順暢、衣帽間位置與淋浴區域相鄰帶來的不便,我們也已認真記錄並會持續關注體驗優化。值得欣慰的是,您對機器人送餐的便利表達了認可,我們會把這份好的感受保留下來。期待您在之後的入住中,感受到我們更用心的改進與更貼合的服務體驗。
Liyamenggelahanmu
Double Room
Stayed in Aug 2026
Solo traveler
130 reviews
10/10
Outstanding
Posted on Sep 16, 2026
The views are unbeatable, and the breakfast was delicious. The front desk staff were incredibly efficient, and parking was convenient. There's a commercial street right downstairs, making it super easy to get around for shopping, exploring, and dining – you won't miss a thing!
Original textTranslated by Google
Response from Property: 親愛的客人,您好,感謝您抽空分享入住體驗,看到您對景觀、早餐、前台服務以及出行便利的認可,我們真的很開心。柳州凱悦嘉軒酒店坐落於柳江江畔,42層大堂的開闊視野與360°全落地窗,確實能讓人放慢心情;另外早餐的美味也讓您滿意,我們會繼續把“好吃、好服務”做到更細緻。前台同事的高效服務您感受到就很值得,我們也會把您的誇讚傳遞給團隊。樓下便是商業街,購物、逛街和品嚐美食都很方便,期待您下次再來柳州,繼續享受這份愜意與熱鬧。
Mihoulvsenlin
River-View Studio Room
Stayed in Jul 2026
Couple
5 reviews
1.0/10
Posted on Aug 27, 2026
Upon checking into the Hyatt Place, I almost slipped on a large puddle of water in the bathroom. I immediately reported it to the hotel staff. The hotel later confirmed that the water was residue from cleaning the curtains.
This cleaning practice presents a clear hygiene risk, easily leading to cross-contamination, and is a severely non-compliant cleaning procedure. However, the hotel did not address the seriousness of the issue, downplaying it simply because no guest had slipped. They completely disregarded hygiene safety and the health risks to guests. The overall service awareness and hygiene management were disappointing, significantly impacting my subsequent stay. I do not recommend this hotel.
Original textTranslated by Google
Response from Property: Dear Guest, we sincerely apologize for the unpleasant experience caused by the water accumulation in the bathroom during your stay, and for any concerns you may have had about slipping. We understand your concerns regarding cleanliness and safety. Upon receiving your feedback, we immediately went to the site to verify the situation, actively followed up with communication, and provided you with several solutions on-site to resolve the issue. We take this matter very seriously, have thoroughly investigated with the relevant departments, and are reflecting on our actions to improve service details and hygiene control, ensuring a safe and comfortable stay for every guest. Thank you again for your reminder, and we sincerely hope to have the opportunity to provide you with a more compliant and reassuring experience in the future.
Shichongdetuzi
River-View Studio Room
Stayed in Jul 2026
Couple
53 reviews
9.5/10
Amazing
Posted on Sep 25, 2026
This is a must-stay hotel in Liuzhou! This is my fourth time staying at Hyatt Place Liuzhou for three main reasons: first, it's one of the top three luxury hotels in Liuzhou; second, the high-rise views are beautiful; and third, the facilities are also quite good. The only slight drawback is the limited variety at breakfast.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!感謝您選擇柳州凱悦嘉軒酒店並再次回來入住!特別感謝您對我們的肯定:您提到的柳州城市中的高品質酒店選擇、樓層帶來的視野與江景體驗,以及整體設施讓您住得舒心,我們都由衷感到高興。關於您反饋的早餐品種相對不夠豐富,我們認真記在心上,也會持續優化,讓每一天的早餐都更貼合您的期待。期待您下次再來柳州時,繼續為您帶來更加完善、温暖的入住體驗。
Chaliqiu
Guestroom (2 Beds)
Stayed in Jul 2026
Traveling with friends
40 reviews
8.0/10
Very good
Posted on Aug 27, 2026
I had a pretty good experience overall. The only thing is the cleanliness seemed a tiny bit worse than my last stay. The breakfast was decent, and the location is great, making it super convenient to get to attractions and the station. The service was excellent.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Hyatt Place Liuzhou and sharing your stay experience. We sincerely appreciate your positive feedback on the breakfast, convenient location, and service. We apologize for the less-than-ideal hygiene experience you mentioned this time compared to your last stay. We will take your feedback seriously and strive to continuously improve in the details to provide you with a safer and more comfortable stay. We look forward to your next visit and hope to bring you even better service.
Candy_Zheng
Guestroom (2 Beds)
Stayed in Jul 2026
Family
46 reviews
9.5/10
Amazing
Posted on Aug 4, 2026
I stayed here for a night while passing through Guizhou. The room was comfortable. I had requested children's toiletries in advance and confirmed multiple times online with the hotel that I needed a scent-free room, specifically mentioning that the room needing the children's items. However, the room I received was very damp and had a strong moldy smell (a 1/3 chance of getting one like this!). The children's toothbrush was never brought up, even after I reminded the front desk that evening.
Breakfast: The multi-grain European bread was delicious. Don't expect the coffee at the self-service breakfast to be good (there's a Starbucks just 100m away downstairs). The noodle soup was really disappointing; all the noodles were pre-cooked and sitting in bowls (they were pre-cooked for twenty nights, and when you ordered, they would just reheat them, making them mushy). You might want to skip the noodle soup.
Original textTranslated by Google
Response from Property: Dear Guest, welcome to Liuzhou, a city synonymous with "a flower, a river, a bowl of noodles, and a car." We sincerely regret that your stay did not meet your expectations. Hyatt Place Liuzhou is a Hyatt Collection hotel, committed to providing an efficient, convenient, and comfortable stay. The hotel's 42nd-floor lobby offers panoramic views of Liuzhou's river and city. The guest rooms, spiraling upwards from the 43rd floor, feature floor-to-ceiling windows offering stunning views of the Liujiang River. We deeply apologize for the issue you raised. Your feedback is very important to us, and we will continue to improve our service details and food quality. Thank you very much for your valuable suggestions, and we look forward to providing you with a satisfactory stay in the future.
Buxinghaishijingjingba
Double Room
Stayed in May 2026
Couple
213 reviews
10/10
Outstanding
Posted on Jun 17, 2026
The room attendant was very thorough and diligent in cleaning the room, and the cleaning was done efficiently. Leo at the front desk was very kind and proactively offered children's amenities during check-in.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇入住柳州凱悦嘉軒酒店,我們很高興您對酒店作出的好評和稱讚!您的精美照片將會分享給更多嘉賓,您的好評也是激勵酒店和員工不斷前行的動力,酒店將不斷提高服務質量,帶給您更多的驚喜體驗。再次感謝您對柳州凱悦嘉軒酒店的厚愛,期待您的再次相遇!
December36
Double Room
Stayed in May 2026
Traveling with friends
177 reviews
10/10
Outstanding
Posted on Jun 17, 2026
The room was on a high floor and the soundproofing was excellent; I could barely hear anything. Leo at the front desk provided great service. Very good.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇入住柳州凱悦嘉軒酒店,我們很高興您對酒店作出的好評和稱讚!您的精美照片將會分享給更多嘉賓,您的好評也是激勵酒店和員工不斷前行的動力,酒店將不斷提高服務質量,帶給您更多的驚喜體驗。再次感謝您對柳州凱悦嘉軒酒店的厚愛,期待您的再次相遇!
Guest User
Double Room
Stayed in Apr 2026
Couple
1 reviews
10/10
Outstanding
Posted on May 17, 2026
Check-in was seamless, with the hotel elevator taking us directly to the lobby on the 42nd floor. The front desk staff were incredibly friendly and even helped us upgrade to a river-view room. The window view from the room was spectacular, offering a panoramic high-rise vista of Liuzhou.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇入住柳州凱悦嘉軒酒店,我們很高興您對酒店作出的好評和稱讚!您的精美照片將會分享給更多嘉賓,您的好評也是激勵酒店和員工不斷前行的動力,酒店將不斷提高服務質量,帶給您更多的驚喜體驗。再次感謝您對柳州凱悦嘉軒酒店的厚愛,期待您的再次相遇!
Ningmengchaduojiabing
Guestroom (2 Beds)
Stayed in Apr 2026
Solo traveler
27 reviews
10/10
Outstanding
Posted on May 24, 2026
This Hyatt Place is located in Liuzhou Poly Plaza, standing at 249.7 meters. I booked a standard room, and the front desk informed me they'd upgraded me to a river-view room. The complimentary Luosifen (river snail noodles) was surprisingly heavy; you can even arrange for it to be shipped directly from the front desk. However, it seems like this hotel is surrounded by the river on three sides, so I assume most rooms would have a river view anyway. It was an overcast day when I checked in, so the view from the window wasn't a big deal. The room itself was typical Hyatt Place style. The elevators also follow Hyatt's preferred transfer system, requiring a switch in the lobby to reach the guest room floors. Breakfast was just okay, nothing particularly special or featuring local Liuzhou delicacies. Nevertheless, I'd still consider it the top hotel choice in Liuzhou.
Original textTranslated by Google
6/9
Response from Property: 親愛的客人,感謝您選擇入住柳州凱悦嘉軒酒店,我們很高興您對酒店作出的好評和稱讚!您的好評是我們前行的動力,酒店將不斷提高服務質量,帶給您更多驚喜體驗。再次感謝您對柳州凱悦嘉軒酒店的厚愛,期待與您再次相遇!