This is no reflection on the staff, however, but we waited over an hour one afternoon to get served at the bar. There was no one there. I had to walk round to the door to the kitchen and knock and ask someone there to get someone to serve us. That happened on 2 different occasions. The heating in our room wasn’t working at all, we would turn the thermostat on and it went off again within seconds, the room was so cold. The self service at breakfast was not acceptable at all, the queue was huge to start with, then there was no orange juice.. then the queue for the food was too long and when you finally got to the service stations there was very little or in some trays no food at all! It was talking too long to be replenished. There were no cups for coffee or tea, and no cold milk.. When are you charged £80 for a night in a high standard hotel you would expect better standards than this. As I say we have stayed there numerous times without any issues so are extremely disappointed with this last visit. It would make us think twice about coming back again or recommending the hotel to others.