I made the booking the day before I was due to arrive. I received no communication from the hotel, but that sometimes is the case for normal hotels with a lobby. So I arrived at the property, it was cold, windy and training. There is no way into the building, it is basically a private residence. So I tried the telephone number and email address in the Agoda Booking. Number not working and no response from the email. I have to search around on tghe internet until I finally found a number that would work. All of this while in the rain and cold on the doorsteps. I spoke to someone and they said I should have filled in the documents sent to me. I pointed out that that they had not sent any documents. 'Oh, looks liuke we made a mistake'! Yes indeed you did! I then got an email asking me to fill out the online regiatration form and also to pay 50 GBP for the deposit (not mentioned before). Again, all while on the rainy doorsteps. Classy move! Finally after more than an hour, I was in. Lovely room, as per the pics. Bathroom is a bit old, but functional.