Ona Don Juan

Food: Many guests have praised the food quality, describing it as fresh and tasty with a wide variety available at the buffet. The buffet is consistently replenished, ensuring that guests can enjoy a good selection at any time.

My stay at this hotel was, without exaggeration, the worst and most degrading experience I have ever had in hundreds of hotels, ranging from 2 to 5 stars. The property dares to present itself as a 4-star hotel, but in reality, it does not even meet the most basic standards of a 1-star establishment. At best, it is a collapsing building pretending to be a hotel. ⸻ Check-in and reception From the first moment, chaos reigned. Every day, several buses unloaded hundreds — sometimes thousands — of guests at once, overwhelming the tiny, outdated reception area. The check-in process was absolute bedlam: endless queues, no system, no staff control, and absolutely no designated space to store luggage. The reception area became so crowded that moving through it was like fighting your way out of a packed metro station at rush hour. To make matters worse, there was not a single comfortable waiting area. No sofas, no chairs, not even a corner to sit down. Guests stood around with their suitcases piled in mountains, sweating in confusion, trapped in a suffocating environment. The atmosphere was one of immediate stress, disorganization, and total neglect. ⸻ Facilities and general conditions The entire property is crumbling. The hotel reeks of mold in every corridor and bedroom, the furniture is falling apart, and the décor is so outdated it could be in a museum of bad taste. The walls of the bedrooms were cracked, chipped, and full of holes, giving the impression that the building is on the verge of collapse. Soundproofing does not exist: every cough, every shout, every slammed door echoes mercilessly through the walls. Rest was impossible. The electricity was unstable to the point of danger — plugging in a simple phone charger caused power cuts. The outdoor pool was not just dirty, but disgusting beyond words: floating half-eaten apples, soggy plasters, and dead insects turned the water into a biological hazard. Only about 30 sunbeds existed for thousands of guests, most broken and unusable, and not a single parasol for shade. Guests were forced to roast for hours in direct sunlight, or to sit on the filthy ground. The pool deck itself was dangerous, with lifted planks of wood that could easily cause injuries. The so-called indoor pool? Closed for the entire duration of the stay. The “rooftop bar” promised in the brochure? Locked, inaccessible, and no explanation given. When it rained, water poured inside the building, flooding corridors and common areas. It felt less like a hotel and more like a sinking ship. ⸻ Rooms The rooms were a nightmare: claustrophobic, suffocatingly small, and with zero charm. There was no balcony, no terrace, and no view — only cracked walls and a window facing another wall. The sheets were stained, the towels supposedly “cleaned” were still dirty, and the only toiletries provided were two pathetic slivers of soap. There was no minibar or mini-fridge — a basic amenity in any proper hotel. The bathroom was a hazard: no s

Dining room, gave us all anxiety it was like trying to get fed in a refuge camp, too many people and limited choice, getting some chips was like a lottery with your odds being low at best, breakfast was terrible standard and for love of god who on this planet thinks it’s acceptable to have an English Breakfast without beans, come on Don Juan get some Beans……. Over all ok for the price