After a delayed flight and our transfer not being available (as MTS Global do not operate after midnight if this is the company being used for your transfer, we had to pay for a taxi and had to wait 2 hours for one) we arrived in the early hours. Reception is manned 24 hours and we were able to check in and bought water. You have to pay a €100 room deposit, which was returned to us on check out and we knew about beforehand, so budgeted for that. We also paid €25 so we would have the room on the last day instead of the 10am check out, due to our flight being at midnight. The staff were always very helpful, the friendliest was Lady the dog. For value for money this was an excellent hotel. We always stay in aparthotels, so we can at least do our own breakfasts. As with most aparthotels we have stayed in, they are basically equipped (never had a jug, whisk, lemon squeezer etc in any). You will also need to bring/buy cloth, washing up liquid etc. We are not going to moan as we had a great stay; there is a lot of room in the apartment and the hood bits outweighed the bad. Our shower screen was broken and taped together, the extractor hood was broken - just a few things that were a bit rough around the edges. The towels were changed every 2 days; the water was always hot and the shower was powerful. The beds were a little on the hard side. The air con, if anything, was too cold and we had to turn it off. The coffee in the bar was excellent and what food we had there was also excellent and there was such a variety to choose from if you didn't want to venture out. It was also great value for money. The swimming pool and area is very well kept, it was never overly busy and we always had a sun lounger ( we have been to other cheaper hotels who charge to use them). The Fenals area is the quieter end, which we much prefer, but you still have everything you need. The large supermarket is only 5 minutes walk. Our biggest wish, would be that there be laundry facilities as we really wanted to wash our beach towels. Would we absolutely stay here again, absolutely would we as we had a great time!