Radja Hotel

FO is friendly, both at Indomaret and BCA downtown

Amenities are good, also appreciate efforts to reduce plastic waste by providing drinking water bottles and dispensers in the room hallway. The room was not cleaned during the stay.

Friends stayed here and the feedback was very good, very comfortable, affordable, and gave good reviews,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Don't stay here! ! ! Room: As soon as I checked in, I found cockroaches on the pillows and bathroom, and not just one. The toiletries in the bathroom are not complete and the facilities are old. That's not all. Because the TV remote control was broken, I asked the front desk to repair the remote control. An employee on duty came to check with me. As a result, he kept asking for a tip before leaving. I took out my bag and rummaged around. He pulled out a 2,000 Indonesian rupiah note and gave it to him. But the man looked reluctant when he left. I thought to myself, in our country, no one takes the initiative to ask for a tip. Now that you have come to check the remote control and done your job, you still insist on asking for a tip, and you still think the money is small? Here comes the surprise. In the middle of the night, I was woken up by the noise in the room. When I opened my eyes, I found that the employee on duty was rummaging through my bag in my room! ! ! I was woken up and shouted loudly. The guy was so scared that he rushed out of the door. I quickly locked the door to see what I had lost. Fortunately, all the bank cards and documents are there, and the cash is also there, but I'm not sure if I lost a few because they were a bit scattered. But what is certain is that all the large 100K Indonesian rupiah notes are gone, and I just received a 100K Indonesian rupiah note from the hotel in the evening because I returned an extra room card. I made sure the hotel corridor was under surveillance, so after calming down, I decided to call the police. Disappointingly, it was four o'clock in the morning. After calling 112, the operator couldn't understand English. I roughly described the situation to him in my limited Indonesian, but he asked me to go to the nearby police station. I thought about it, I wasn’t sure what was going on outside, so how could I get to the police station? I called several times and tried 110 and 911 numbers, but couldn't get through several times. Obviously, don't expect the police here to help you right away. I had no choice but to hold on until about 8 o'clock, and decided to go to the front desk to explain the situation (I remember my room door was closed in the middle of the night, but it might be locked, so I could get in by swiping my card, so it's hard to tell whether the hotel front desk I was also complicit in giving the employee on duty the room card, so I wanted to wait until the front desk shift changed). I asked the front desk to communicate directly with their manager on duty, but they said the manager on duty was not available and asked me to tell them directly what happened. I used Google Translate to tell them that a colleague of theirs came into my room in the middle of the night to look through my bag. I originally expected that they should report this matter to their manager and then search for surveillance records, but the front desk actually called the employee who broke into my room in the middle of the night directly. Due to the different languages, we could only communicate by typing on Google Translate (thus giving the suspect a chance to avoid the front desk and communicate with me). The employee initially said that he had entered the wrong room. I said, if you entered the wrong room, then why did you still search the guest's bag and why did you run away after being discovered? Seeing that the matter could not be concealed, he had no choice but to beg to be let go and insisted that he had not taken any money from me. He also said that the surveillance was broken. During this process, the front desk just kept saying sorry, and then asked me if I had any monitoring. I said, of course I don't have any monitoring, and you should be responsible for calling the monitoring! Seeing that things were not progressing, I had no choice but to speak loudly and use Google Translate to tell them that I didn’t need the money, but I had to give them a negative review. When they heard this, they all panicked. The front desk immediately said that the HR manager was already on the way, and the suspect was still trying to persuade me to get out of trouble. He typed on his mobile phone and told me that he didn't want to lose his job and hoped that I wouldn't. Embarrass him in front of his colleagues and don't leave negative reviews. The front desk kept minding its own business and made no attempt to separate us first. Seeing this, I said loudly, it's your business how you deal with it, don't disturb me, I want to check out immediately. Finally they let me check out. From the beginning to the end, the hotel did not offer to watch the surveillance, and no manager-level employee on duty came forward to solve the problem. It’s not easy to go out. I hope everyone will avoid this hotel when coming to Samarinda! ! ! I also hope that Ctrip can synchronize my comments to other websites under your umbrella so that everyone can be careful! Don't choose this hotel, there is thief and there is no safety here!

The price is the cheapest. You can figure out the rest yourself.

There were several cockroaches in the room