Guest User
September 6, 2023
Beside the good size and modern rooms, but with very bad pillows and sheets, this hotel has little to offer, even as an holiday inn (they are a franchisee that use the brand to attract customers, but do little to recognise brand status). Location at the southern end of the city requires that you walk 1 km to the nearest restaurant and bar, the reception service is soviet style, dry and totally unfriendly. The reception area is as welcoming as a hospital reception, the staff unskilled and definitely not passionate to work there. The venue offers almost no facilities for a new hotel, the gym is miniature in the basement, no pool like at Vienna House and the hotel looked like a ghost ship during my 3 days stay, no customer around. A very weird experience, and definitely not a good Holiday inn. There are much better options in town with much better and friendlier service, i was fooled by the reviews, its a cold and unpersonnal post Communist venue. If only they would treat Diamond status with top service Never going back there (i am in Lodz every quarter)