Hotel New Bilbao Airport Reviews

Great hotel, location snd staff. Everything is so clean and bed and bathroom are very good size!

Perfectly ok for one night before the flight. Free shuttle to airport a great help.

The hotel was very clean and comfortable, and the receptionists were helpful and friendly throughout my stay.  However, the air conditioning was not working properly, and the room was far too hot to sleep in, especially considering I visited in April. This made the overnight stay less comfortable than expected.

Naturally, the hotel is ideally  situated. It was exactly what I needed and I was especially impressed by the care and concern shown by the staff. Thank you.

Ideal location for an early flight the next morning. The free (*) shuttle bus to and from the hotel was a great help. (*) Free if you arrive by plane or coach to the airport.

poor service

Excellent

Good spot if you have an early flight and there's no public transport option.

The service was absolutely terrible. First, even though we were waiting for the shuttle bus service at the correct location, they went back to the hotel without even looking for us. Then they told us it was too late and they couldn't provide transportation anymore, and that we should take a taxi. I don't understand why we chose an airport hotel at all. Furthermore, the staff were inflexible and none of them even offered an apology. And the hairdryer shut off after about 10 seconds, making it impossible to dry our hair. They didn't even offer a spare hairdryer.

Very nice hotel, very comfortable bed, and very close to the hotel. Also, good service.

The hotel is OK but it cannot issue domestic invoices

It would be missing a mini fridge, more trash cans (only one in the bathroom). The breakfast is not worth 8€. Otherwise the room was very good, the shuttle system perfect and the staff very kind.

First choice hotel next to the airport, single room is very good

Bastante caro para lo que es. Transfer gratuito al aeropuerto pero las frecuencias podrian ser mejorables.