Hotel Porto Santo & Spa

Once again, we had an excellent stay at Hotel Porto Santo & Spa. Although the hotel is not new, it has a very special charm and atmosphere that always make our stay particularly enjoyable. The location is exceptional, with practically direct access to the beautiful Porto Santo beach. I would also highlight the quality of the service, the friendliness of the staff, the cleanliness and the very good breakfast. It is a hotel where I always feel very comfortable and one that I am always happy to return to.

I have been several times to Madeira and Porto Santo has not yet reached her mother island quality of service, specially due to catering to low quality group trips. We decided to book directly with the Hotel and their price offer was higher than the Travel Agency and even their own site. When we told them that, they blocked the site and changed prices. Management refused to follow up or even answer.

This is perhaps one of the first hotels in the island They focus in the spa and the lovely beach. They have a friendly bar in front of the sea We will come back soon

All of the staff and so friendly and genuinely please to help. My stay was a very last minute thing due to a BA flight diversion from Funchal. Staff couldn’t do enough to help. Spotlessly clean, great breakfast buffet and what a beach!! It was a real treat to be diverted to Porto Santo.

The hotel is very nice and the food (from breakfast to dinner) was abundant and yummy. The outside area with pool is also really beautiful. Staff were friendly and helpful. Other guests were mostly elderly couples from Germany and elsewhere. This hotel would be the PERFECT place to relax, calm down and enjoy some peace and quiet, if it was not for the motorbikes (manipulated to be extra noisy, of course) going up and down the main road day and night during weekends. I had to sleep with earprotection, but they would still wake me up several times during the night. In addition, but not that disturbing, there are airplanes going straight over the hotel once per hour during the day (at least in summer/autumn, not sure about winter). So, in summary, a beautiful place and a beautiful hotel, but unfortunately being destroyed in real time by bikers that (as far as staff told me) don´t even bring any money to the island, as they come only for the day, to "enjoy nature" and ruin the place for everyone else (locals and peaceful tourists likewise). I would not come back, but if I had to, it would be during the week (not on the weekend).

We have to cancel owing to an unexpected family emergency. The hotel refunded our booking even though they did not have to. What fantastic customer service- I wanted to thank them publicly.