Puri Mas Boutique Resort & Spa

Puri Mas Boutique Resort & Spa Reviews

Puri Mas Boutique Resort & Spa

Jl. Raya Senggigi, Senggigi, Kerandangan, Kabupaten Lombok Barat, Nusa Tenggara Bar, Lombok, West Nusa Tenggara, 83355, IndonesiaView Hotel Details
Puri Mas Boutique Resort & Spa
Puri Mas Boutique Resort & SpaPuri Mas Boutique Resort & SpaPuri Mas Boutique Resort & Spa
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Puri Mas Boutique Resort & Spa Guest Reviews

4.6/5
Great
44 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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Positive reviews(44)
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Guest User
Classic Queen Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The room was really unexpectedly good. It was very comfortable. The environment was beautiful. Very clean and hygienic. The breakfast location was also beautiful. It was a pleasure to stay here. This room type is really profitable. A small detached villa.
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6/10
Egorova
Quirky Garden Room
Stayed in Apr 2024
Solo travelers
33 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Lovely, cozy, clean hotel near Sengigi. Friendly and polite staff. I booked the hotel for 3 days, but decided to extend my stay. The hotel has its own black sand beach. Beautiful pool overlooking the sea. The hotel area is clean and green. The hotel's interior is in Indonesian style. The rooms are very clean and spacious. Delicious food in a restaurant on the beach. I am very pleased with the choice of hotel. I will definitely come back here again.
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6/16
붉은발슴새
Quirky Garden Room
Stayed in Mar 2024
Solo travelers
57 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Purimas Resort, with its unique atmosphere, has a special yet very calm atmosphere. It would be a good choice for those who want a quiet rest. The food is delicious and the staff are very friendly.
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voicebanger
Quirky Garden Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 3, 2023
I am very satisfied with my stay. The service staff are very polite. The beach of Senggigi is less crowded and clean.
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Anonymous User
Romantic Villa With Private Pool
Stayed in Jul 2023
Couples
12 review
5.0/5
Outstanding
Posted on Aug 13, 2023
This hotel was booked on the same day and I am very satisfied. The advantage is high cost performance and warm service. On Senggigi Beach, just one hotel away from Quincy. The layout design is small and exquisite, and watching the sunset in the restaurant is also beautiful. The disadvantage is that the swimming pool is a bit small, there is no beach outside, it is a reef, but it should be possible to go down from the edge to the beach of other hotels, and you can also walk.
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Quirky Garden Room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Environment: Not bad Service: Very good
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Miaomiao...🐘
Quirky Garden Room
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 30, 2024
good good good good
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K B
Stayed in Jul 2024
Couples
3.0/5
Posted on Jul 30, 2024
Disappointed, after reading previous reviews our expectations were high, sadly not lived up to. website information is incorrect, the hotel does have children , nothing against children we have our own but requested a hotel for adults only for a holiday. No mini bar not a biggie but fridge was dirty and ‘kitchen area’ also dirty. Had to ask for sun loungers in our villa apparently’ should have been there’ Generally staff very helpful but did not look happy. breakfast al la carte not available if hotel is full as it is ‘too complicated for the kitchen’!! Alternative buffet basic and unappealing with limited choice, egg option available and help yourself basic coffee table . Had one lunch on the last day and served raw chicken and burnt spring rolls! come on this is not 4 service
Response from Property: Thank you very much for taking the time to review our resort and give an insight into your experience with us. It can be very disappointing to read that a guest was not happy during their stay and for this we can only say we are very sorry to read this. Regarding your comment that our website states we are an adult only resort - I am not sure where you have read this, it may have been a very much older piece of information online, as we were previously a no children under 12 resort, however this policy was changed many years ago now but not everyone has perhaps updated this detail. Certainly it does not say this on our own personal site www.purimas-lombok.com. It is always interesting to read the different impressions and feelings guests have not only of our property, but also of our staff - however, I can honestly say that in all the years I have never read that people felt our staff did not look happy. Reading your review, I am sorry that you obviously did not enjoy your stay and hope that you find more appropriate accommodation for future holidays. Happy travelling Sara Sanders
JohnnyCLondon
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 10, 2024
Absolutely loved my stay here with my family in July. This 4 star hotel is lovely and we had two large villas each with their own pool. The grounds are well groomed and the infinity pool on the sea front is great. There are a few things like TVs and minibars missing from the rooms but this really didn't matter and we just enjoyed our surroundings. The staff at this hotel are amazing, so happy and helpful, nothing is too much trouble. They made our stay perfect. We had such a great 4 night stay here, can't wait to return! Thanks :-)
Response from Property: Dear JohnnyCLondon Thank you very much for choosing Puri Mas Resort. We are always happy to receive reviews and especially happy when our guests have enjoyed their time with us. We have taken the decision not to offer a TV any longer and in general people seem happy with the policy. Noted regarding the mini bar which is a policy for many hotels now as they do cause many issues when it comes to payment etc. which is why so many hotels have opted to just providing a fridge. There is a very handy supermarket across the road from us where people can purchase small items of soft drink and snacks if they wish. We look forward to seeing you again and thank you so much for your visit and review. Sara Sanders General Manager
cldtx
Stayed in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 7, 2024
I had the most relaxing, wonderful vacation at Puri Mas! From the time I booked my room, the staff was helpful with every question I had via email. I booked the hotel shuttle to get me from the airport to the hotel and it was easy to find the driver as he was waiting for me with a sign with my name on it. I stayed in the Quirky Garden room and loved it. The room was big and the bed was comfortable. The room came with a kettle, water dispenser, coffee and tea, toiletries, and a hair dryer. There was no tv but that didn’t bother me. The breakfast was great. Plenty of fresh fruit and your choice of a hearty or sweet breakfast. When I stayed, breakfasts were a mix of ala carte and buffet. Dinner was very good and the staff friendly and attentive. The pool was a great place to relax and I thoroughly enjoyed that vacant loungers around both the pool and beachfront were easy to find! I booked the snorkeling trip and a trip to the waterfalls through the resort as well. Both trips were wonderful and I highly recommend! Though be warned that if you opt for the waterfall trip, the second waterfall has a fairly strenuous hike involved and I was grateful that a guide was included in this booking as he helped me get across the river stream and sometimes slippery stones. Thank you to the wonderful staff at Puri Mas for helping make my stay so enjoyable! I will definitely be back and bring my family with me when I return!
Response from Property: Dear CIDTX Thank you for your great title - Gem of a resort in Lombok We love it and feel blessed that so many of our guests do too. Thank you for the very good information to readers regarding the trips also as this is so helpful when coming somewhere new. Good you took time to see some of the island, and the island trip and waterfalls are so popular and beautiful. We look forward to your return visit and meeting your family also. Best wishes from us all in Puri Mas Sara Sanders General Manager
revfine
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 30, 2024
This is our second visit to Senggigi. Puri Mas is a special place and has exceptional grounds, a nice setting and rooms that are as advertised with high quality beds. We enjoyed the buffet breakfast, and appreciated the fresh fruit and omelettes made to order. The price for value was excellent! The front desk was very responsive. The pool area is relaxing and two for 1 happy hour was good for sure.
holmesteadfarms
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 9, 2024
We were met at the airport by resort staff and whisked away in a great ride at the same cost as if we tried to hail a cab. Once at the resort, we had to keep pinching ourselves to make sure we were not dreaming! Our villa was so well appointed (our own filtered water station for refilling bottles), we even had our own pool which we swam in too many times to count! Breakfast was made to order (rather than buffet) and such great healthy options to get us going for the day (house made yogurt!) The entire staff was amazing and got to know us by the end of our first day. They really were watching out for us and spoiled us. Anytime we wanted to have an adventure, the front desk would arrange it for us, all of our guides were kind, funny, and patient, and the cost for these excursions were less than if we tried to book them ourselves. We can hardly wait to return, thank you Puri Mas!
Response from Property: Dear Holmesteadfarms What a lovely review - you sound so happy and comfortable for staying with us which is such a joy to read. So glad you had a great time with us and appreciated our staff and services. Wishing you many more great holidays, and hopefully another with us one day. Best wishes Sara Sanders General Manager
LindaChris38
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 19, 2024
After being lucky enough to travel to many countries in the world, we always return to the Puri Mas. We have just returned from our 4th visit and are missing it desperately. We travelled as a family, with my 83 year old mother who has mobility issues. She was looked after and made to feel very special. It is difficult to describe this hotel in words. As a previous review said, it is 'heaven on earth'. Although the hotels position and grounds are beautiful, it is every member of staff that works there that makes this hotel ' a home'. From the gardeners, housekeeping staff, resteraunt team, reception, management and all the unseen staff that keep the hotel running a massive thank you. I'm not quite sure how you do it, but what you do makes the Puri Mas an extremely special place. If you are reading this review, undecided whether to stay there, please don't hesitate, you won't regret it. It is an unforgettable, extremely special place and thank you to you all for welcoming us into your family.
Response from Property: Dear Chris and Linda and your dear Mum. Thank you so much for writing this review. It does sound a little cliche to say we are a family but the reality is what it is and we are what we are. Puri Mas has never felt like a business in the true sense of the word and our feeling towards our guests is that we want everyone to have the same sense of belonging as we all do. It’s so special when guests return and when they come again and again it just helps us to keep doing what we are doing. Listening to your comments and making you feel comfortable relaxed and happy to be with us. Can’t wait to see you again. From us all a heartfelt THANK YOU.
Antang
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Feb 18, 2024
The hotel has the most stunning gardens, every where you look has Indonesia’s design incrypted details. The staff are very friendly and welcoming. The breakfast was delicious. The swimming pool was clean and perfect n size for a few laps. The hotel is far from the main restaurant ***** but the staff can book a taxi for you, which costs a £1.. Our room was spacious and clean, free water was provided for our stay, this means less plastic for the environment. Our bed was very comfortable and conducive for sleeping. I highly recommend this hotel, it will give you a very relaxing vacation.
Response from Property: Dear Antang Thank you for taking the time to write this great review which I hope will lead other visitors to enjoy Puri Mas. We appreciate you mentioning the free water gallon included in every room for our guests to enjoy. This makes such a difference to the environment and single use plastic’s here. We save within a region of 15.000 small plastic bottles by giving this service to our visitors. So glad you mentioned it!! Also I am happy you had a good sleep. We have invested in wonderful high grade divan beds which are rarely seen under the sheets of course but I am very happy that these things have been mentioned. Our beds are enormous 200x220 and if you have a double we add a wonderful pillow topper that has an additional 10cm of comfy mattress so you never feel the join of the twin beds pushed together. Going that extra mile for our guests. Thank you again and hope you will return one day. From us all in Puri Mas.
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 31, 2023
The most amazing hotel I have ever stayed at , the staff couldn’t do enough for us were kind and courteous. The location is good , a few km from the nearest town , we walked there and also popped by to the hotels spa on the way back which has the most amazing gardens . The views are breathtaking as well as the sunset . Lovely beach walk and dip in the sea . Food was fabulous and catered for whatever we wanted , the menu was vast and a good selection. The budda bowl was my favourite. Thank you for having us 🙏🏻
6/9
Response from Property: Hey Jude - sorry I had to say it again - Thank you both so much for your review and for the very positive response to your stay with us. It is always exciting to read that someone has enjoyed their stay, and that we have hit all the spots. Noted you enjoyed the Budda Bowl which seems to be super popular. I will pass your comment over to Chef Santi who loves to make some amazing vegan and vegetarian dishes. Thank you both again and safe travels wherever they may lead you. From us all in Puri Mas.