Guest User
June 23, 2022
Hello, my husband and I took a stay from Monday June 20, 2022 to Friday June 24 in this Oostapen Vacanciepark campsite in Lommel. We are hugely disappointed. A mobile of 4 people just for the 2 of us. Arrived at the very unfriendly reception, no warm welcome. We know that there was a lake, swimming pool, aquapark, bar, restaurant, supermarket. Etc. I asked if the swimming pool was open and she replied No, it is closed even though it was not indicated in the description when we booked. The bar and restaurant also closed. I speak with the lady who does not speak a word of French as well as the staff, telling her why it is not indicated on your site. etc. After putting our things in the Mobile man we sit on the armchairs my husband his clothes were full of animal hair!!! the dirty floor full of hair and dust. I have asthma and allergies. Reception is not accessible after 4 p.m. or by telephone. I wrote a comment on booking. We had to take all the mattresses from the armchairs and the mattress cushions from the bed to clean them outside. The bed when you get on it creaks everywhere it looks like it's going to break. A 30cm TV!!! which doesn't even work. The next morning a mr came crazy at 10am we are supposed to be on vacation very unpleasant. To tell us to change mobile men we were then sleeping when we went to the reception around 4 p.m. he was there and another person told us it's too late. Either I ask for compensation or a gesture from them we ask him Said we had to clean everything ourselves, I've never seen that. However, I travel a lot and I'm not picky, but frankly it's shameful. Ah there is a sign at the edge of the lake where swimming is prohibited!!!!! Really it's nonsense, we didn't come to look at the lake which is normal. And today we were at the lake there were 7 or 8 people in total, a gentleman who had 3 dogs who were swimming, long live hygiene!!! I have nothing against animals myself, I have a dog at home. But it's just not possible. In all, I advise against misleading photos and lies concerning the swimming pool, bar restaurant etc. Either we will come back for sure. Kind regards.
Original TextTranslation provided by Google