Hotels near Roots, London

The hotel location is good, the surrounding environment is good, near to the University of Western Ontario, the room facilities are relatively old, there is a communal kitchen, there is free outdoor parking.

The Ivey Leadership Centre is very close to University Hospital. Although in the heart of the city, because of the spacious and beautiful grounds, you feel like you are in the country. The accommodations are excellent (super comfortable beds!) and the staff friendly. They are also very accommodating if special requirements are needed. It is the place to stay in London.

This hotel is especially good, clean, easy to travel, highly recommended, forget to take pictures.

The location of the hotel is very good, located in central London, less than ten minutes walk from the train station. Breakfast is a standard North American style with a coffee tube. There is a parking lot, 14 Canadian dollars and tax increase.

The TV was out of order. Called Housekeeping but no response. Left a message for them to come and repair but no action either. Feedback at counter during check out. Other than that, everything is fine with the hotel.

Really satisfied, the front desk service attitude is very good, and they gave us cookies to eat, the room is also very clean, the elevator downstairs can only be swiped by card, the safety factor is very high, a very satisfactory experience

Underground parking in the winter is a nice perk. As I was traveling for business, mine was complimentary, but I believe it's charged at $20+ per day otherwise which seems a bit extreme for London. My room appeared to be clean, but had a strange smell. On further investigation, a soiled diaper had been left in my washroom's garbage. I understand that mistakes happen, everything else did appear clean -- but this oversight ended up making me question the overall cleanliness of my room. The smell didn't dissipate after the diaper was removed, and the layout of the bathroom was mindblowingly awful (see photo), so I asked to switch rooms. Staff were very apologetic and accommodating. I was moved and upgraded to a large suite. This room instead smelled of patchouli -- less offensive, but for a hotel that has signage saying it's scent-free, it seemed strange and again made me question the cleanliness. The continental breakfast offered was very slim -- not a ton of variety, and the layout was very tiny for the number of people, although the dining space was large. With other long-term stay hotels in the vicinity, I'm not sure I'd try my chances here the next time I'm in town.

My partner and I arrived for a couples massage and were warmly greeted by a staff member at the front desk. We arrived early and waited in the lobby until our scheduled time, when the therapist finally escorted us to the room. Unfortunately, she didn't greet us or introduce herself, simply gave us instructions and we waited for her return. The first interaction with the other therapist wasn't much better; her first words were commenting on my sunburn without a greeting, predicting discomfort during the massage. Throughout the session, she never asked about my comfort again. The towel covering the face port was super rough and uncomfortable, and the massage creams were unexpectedly cold. Strangely, my lower back was completely avoided during the massage, and I wasn't asked about my preferred pressure at all. Despite waiting over 10 minutes for the therapist in the lobby, our massage ended exactly 60 minutes after our scheduled appointment time, not accounting for their delay. Paying $270 for two underwhelming massages felt very unjustified given the mediocre service and the fact that we were shorted 15 minutes. For that price, we anticipated top-tier service and treatment, but we found better quality for a fraction of the cost at our local masseuse. It was evident the therapists were only there to collect their paycheck and weren't too concerned about the service they were providing. Overall, our experience was quite disappointing, and we certainly won't be recommending the spa to others.

This hotel was very accommodating for my stay. I was receiving treatment at the hospital across the street. I was exhausted after my second treatment. I called to see if I could check in early and they allowed me into my room. Front desk was very helpful and nice. Even helped me with my garbage. The room itself was spotless, very roomy. I was happy to see a fridge and microwave in my unit. I booked one of the accessible rooms and the bathroom in it was really nice. The floor was heated and the water pressure was great. The wifi was quite impressive. I’m used to slow and terrible wifi in most hotels. I was able to stream and watch Netflix to my hearts content. The vending machine there now accepts credit cards. The prices are very high but it’s nice to have something when the weather doesn’t cooperate. Overall, my stay was exactly what I needed. Somewhere clean and quiet to stay while I received my treatments.