Sonder the Prince, Vauxhall

They provided earplugs, fan, and a sound machine (with dead batteries) as they know it's LOUD there. Train noise I can deal with. But it wasn't just the train and car noises. The Pub below. Every night there was yelling/ arguing/ talking loudly until 3am. Doors slamming all hours of the late night into early morning. TV volume was locked and couldn't hear TV over the people yelling outside at the pub. The shower door was really loud. The toilet should be replaced. The sink had a bad clog. Washing hands it would back up. We stayed for 5 days no service. Had the same sheets for 5 days. (We shower at night and wouldn't sit on the bed so it was okay) Not close to food or stores. There was the Pub and a convenience store. As for location Big Ben & The Eye was a 20 min walk. There's a bus that you can catch right out front but, for us it was easier to walk the 1/2 mile to Vauxhall station. The positive things I can think of 1) Water Dispenser 2) Coffee Maker 3) They did provide Shampoo, conditioner, body wash and lotion. None of which I used but, they were there! 4) Provide a international converter.

The property was very clean. It provided toiletries which was a great gesture. Unfortunately we were on the third floor and the stairs with luggage was a killer as there was no lift. Also the only water machine was on the first floor. Yea and coffee machine was in a cupboard but had to carry it out and setup as there was nowhere in the cupboard to plug in. Also there were mugs not cups provided and they were too tall to fit the machine. I would still definitely stay again as the room and bathroom were spotless and it is in a great location. The gastro pub next door was also great for food and atmosphere.

The room was clean and have a great location. The stay was in general quite pleasant. However, I was staying 5 nights there and each time when I walk to the room with the essentials on the 3rd floor there were no towels left which means for me that the Sonder staff was not checking and did not care at all to refill. We had for 5 days the same towels... This is not really a hotel.

There is no front desk, after going back to the listing I realized it was mentioned but I think it can definitely be clearer. You have to download the app ahead of time and manage the check in process. Location was great and close to main attractions. No AC just a fan. Room and bathroom were nice.

This hotel is conveniently located, the room comfortable and modern, but the room has no desk and no air conditioning and staff was slow in responding (and in one instance not responding at all) to questions and providing the requested service

A little noisy. Blocked sink unable to be fixed over a 5 night stay. Cold water tap runs hot. No air con. Room 14 right next to cleaners storage. Lots of banging and door slamming.

My main concern was the chicken process. Do you need to have a door code emailed to you, and you need to verify yourself before receiving it. This is all supposed to happen prior to arrival. It didn’t. So I was standing on the street in the evening Trying to make this happen. To be honest, I didn’t feel safe standing there.

Very modern property, safe area, staff put a fan in our room after we requested it. Wpuld have given it a 5 had it had air con. The room was exrremely hot!

What I did not like was that I ended up being locked out of the property on several occasions because my code stopped working. One was at the middle of the night. I appreciate that there are no working staff but I believe there should have been a place we could take out rubbish/trash and also dispose of dirty/soiled towels rather than having to leave the towels in our room for the duration of our stay.