Premier Inn London Paddington (Paddington Basin)

The rooms are compact but comfy, all the usual premier inn touches, reasonable prices. We were disappointed to find the bar already closed when we returned from dinner at 9.50 on a Sunday evening. There were several tables occupied in the bar, and the staff couldn’t even provide drinks to take to our room. We’ve also found the bar closed very early on other occasions we’ve stayed here.

Stayed here for one night when visiting London in May. Hotel was in a lovely location. Paddington Basin is stunning and very close to the train station. Check in was easy and the room was clean and spacious. Good view of Wembley stadium too. We didn't use the restaurant whilst here. Recommend Mick's fish and chips if you want something cheap to eat locally. Would certainly stop here again 👍👍

Sheets were stained, no phone available in the room and had to go down to the reception to raise the issue. Waited 30minutes, no resolution, had to go down to the reception to complain again, waited another 15minutes for a new sheet to be changed and staff that brought the sheet did not seem interested or cared. Would expect better from Premier Inn

Reception very disorganised at check in. If you book a twin room be warned - 2nd bed was a pull put sofa bed and very uncomfortable (no guaranteed good night sleep!) Breakfast was manic but no excuse for appalling hygiene - when clearing tables staff were seeing if any cutlery "looked clean" and reusing it.. Water temperature in Bath couldn't be altered so was very hot. Normally love Premier Inns but this was very disappointing

This summer I've booked a total of 9 nights at this hotel with my wife and I acting as tour guides for 3 couples on three occasions so we will have had 18 nights experience by the end of the summer. We just finished out first 3 night stay and all four of us were uncomfortably hot in our rooms at night. On the windows there's a sticker (see photo) that says the window can't be opened but that's okay because they're making sure great air is being pumped in. On the third night I couldn't sleep and was literally sweating as a lay in the bed without covering so at 2 am I went to complain at reception. The staff were apologetic (the staff there really are trying their best) and said that it was because the rooms were set for winter conditions. They made an adjus**ent that improved things somewhat but the rooms still weren't anywhere near the 19 degrees Celsius the thermostat indicated they should be. I know this because 19 degrees is very comfortable for sleeping and is where I set my aircon. It was only 15 degrees outside so if I could have opened the window it would have been very comfortable inside. If you can't open the window you need to make darn sure you give your guests good air conditioning! That's not the case here. I hope that this is resolved before our next visits in June and July.

We stayed here on a work trip / city break for four nights. Although I grew up in South London we wanted to bring our son to London to show him the sights too. We chose this hotel due to its proximity to Paddington (Heathrow Express) and the fact that it was on the Circle Line (Underground). Paddington Basin is really nice with some nice restaurants and you can easily walk to Little Venice. Hyde Park is about a 15 min walk away.

everything was as expected and described on the website. clean rooms and friendly staff. quiet area close to tube and with some practical eating /shopping facilities around.

I booked this accommodation as it was close to Paddington train station and good value for money. I had booked a twin room for two nights with my son as we were attending Buckingham palace garden party in celebration of him achieving his Gold DofE award. From the moment we dropped our bags ahead of checking in, the level of customer service we received was outstanding. A lovely lady on reception called Sam could see how excited and proud I was. She allocated us a larger end of corridor room. The room was fabulous, spacious and comfy. The hotel even delivered my son a box of chocolates along with a congratulatory card to the room! I cannot tell you how special we were made to feel. We are a continental breakfast in the restaurant which was lovely and excellent value for money. The restaurant and reception of the hotel was very welcoming. We had great nights sleep. The hotel is located in a fabulous location - I had never visited this area before. The weather was fabulous and we enjoyed walking along the canals in Little Venice and enjoyed eating at some great restaurants there. On the day we checked out we were able to leave our cases until our train was due later in the day. To Sam and all the other friendly staff THANK YOU for making our stay so extra special. You’re all doing a great job! We won’t forget our stay with you.

Very conveniently located hotel for underground trabsportation and Hyde Park exploring. friendly staff. Roll over bed too soft. king size bed was very good