The Peninsula London Reviews

Fantastic hotel! The room was spacious and luxuriously decorated. The service was warm and attentive, and the afternoon tea was delicious. The environment was beautiful... definitely the most satisfying hotel of my London trip!

Everything seem perfect in this hotel. Breakfast menu can improve with more variety. I also feel coffee alittle too strong.

Amazing place amazing service amazing people and amazing food

The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us. During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it. The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean. I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance. During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula. Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights. 首先我想Peninsula Hotel，在全世界都是我们的另外一个家 ，这次再回来觉得很棒，上一次入住的时候酒店的前厅经理负责人为我们提供了非常好的服务，这让我们记忆深刻。我们这次还使用了礼宾部的邮寄服务，他们非常专业非常有耐心，第一时间帮我们解决了问题。在我们入住以及退房时候一共有4位礼宾部酒店同事帮助了我们，我的女儿感到很感激分别给了他们每位10英镑的小费，他们值得收到。酒店中餐厅也没非常好，工作人员非常热情，他们为自己在那里工作感到荣耀，这是非常不错的工作氛围.(酒店中餐厅同事Mr J 很用心查看了我女儿以前入住记录喜好，非常细心，在我们当天用餐没有点甜品的情况下，在我们离开餐厅后，让厨师准备了一份我女儿喜欢的水果送到房间，很用心）值得一提的是客房的卫生也做的非常干净。这里想和你们分享下，我们其实一直都是Peninsula Hotel下午茶的爱好者，从你们酒店开业至今我们在那里享用了很多次下午茶，以及早餐，但是我想她们可能太忙碌了，下午茶时间客人很多，服务人员不足够及时服务，总是要等待很久，早餐时间，有出现过点犯错误，以及视频不新鲜，在最近一次早餐我点了水果碗，蓝莓是发霉的，草莓是腐烂的，一位金发白皮肤漂亮Ms，在发现问题后，她没有表达歉意，只是说我们不收这个水果碗的费用。我只是微笑没有再说其他的，我想对于Peninsula来说好的服务是最值得关心和在意的问题。相比入住The Emory，Maybourne Hotel ，她们全体工作人员的热情和关怀，真的很值得认可。希望Peninsula 越来越好 。

The Peninsula is simply beyond words.

Amazing stay

The hotel has a great location, and we booked a park view room... The view was fantastic, but the soundproofing was terrible. We asked the front desk to change rooms, and even though the hotel had food, we waited for more than two hours... I really don't understand why their efficiency is so low.

The room was excellent overall—clean and spacious. It was fully equipped, including a minibar and printer, all smart-controlled—all managed with a tablet. The hotel also offered a complimentary two-mile delivery service, and all the vehicles were luxury cars.

The service was very convenient, especially communicating with the hotel through the internal software, which was much easier and more efficient than other hotels, such as submitting and receiving laundry requests. Dining in the room was also very convenient, even better than the experience in the downstairs restaurant. We happened to catch the lion dance performance on the first day of the ***** New Year, which was very interesting.

Facilities: Very complete, the swimming pool is excellent, and the decor is luxurious and exquisite. Very satisfied. Cleanliness: Cleanliness is acceptable, meeting hotel standards. Environment: Sometimes people selling crepes from outside come into the lobby, leaving crepe crumbs all over the floor. However, apart from that, the environment is really nice. Service: Very polite. Knowing my flight was in the evening, they specially arranged for me to check out at 6 pm.

Fantastic! 👍 Top-notch service. I requested a late check-out, and they agreed without hesitation. Superb!

The location is excellent, just opposite Hyde Park, less than 5 minutes away from Buckingham Palace and 7 minutes away from Harrods. The beds are comfortable, the rooms are well-spaced, and the service is attentive. It is indeed a good choice for a vacation.

It's considered one of London's top luxury hotels; the service, facilities, and details are all perfect.

The room is very big, the view is great, the service is homely, and it meets all my requirements. The location is super convenient, and Harrods is just a short walk away. I will stay here again next time.