Premier Inn London Angel Islington

We’ve stayed at the Premier Inn in Angel Islington quite a few times now — sometimes for a weekend break, other times just for a little London getaway — and every stay reminds us why we keep coming back. One of the biggest reasons is the amazing night team. No matter what time you come back in — whether it’s after a late dinner, a show, or just an evening wandering around Angel — you’re always greeted warmly. Gizem, in particular, always stands out. He’s friendly, calm, and nothing is too much trouble, even in the small hours when most people would rather be anywhere else but behind reception or the bar at work! A few reasons we love coming back to this hotel: The rooms are always clean and comfortable, just what you need after a busy day in London. The location is perfect — so many great places to eat and drink right on the doorstep. The staff, day and night, genuinely care about your stay — and people like Gizem make it feel more personal every time. Another big shout out to the chef, Georgina, who delivers tasty food and always takes into consideration my dietary requirements. It’s so reassuring to know that whether we’re staying for a quick overnight or a long weekend, we’re in good hands here — day or night. We’re already looking forward to our next stay!

Another great stay at the premier inn. I am a regular user of this hotel and the staff make me feel so welcome when I come back, The manager Loredana made sure that I was in a room close to my colleague and checked in with me to make sure that everything was okay. In the past, I had a slight issue with my room. On finding Loredana, she immediately sorted it out and made sure that I still had a brilliant stay. From this moment on, she has always gone above and beyond to look after me during my visit. Thank you for all the staff do. I would definitely recommend this hotel to friends, family and colleagues.

Fantastic service from the staff here at reception. Gurdy and the team were very friendly and hospitable despite our late arrival (2am+). Not normally a regular at premier in but will be in the future. Great food, staff, nights sleep, and service

Had a great stay at this very well located premier inn I have to give a big shout out to gurdy on the bar who went over and above to make my stay extra special Lovely breakfast as usual at premier inn One problem with the room that was sorted in a professional manner unfortunately I can’t remember the lady’s name

Great location, fantastic staff Gurdy Who when out of her way for us and , wonderful breakfast and thanks to Elena 👏👏👏👏👏👏👏👏

I Stay at Premier Inn hotels on a regular basis. I stayed for 2 nights in May. At around 1am water started to poor into the room from the ceiling. I popped towels down. It happened about 2-3 more times waking me and my wife up each time. The next evening I webbed to reception to make a complaint. I was told not to worry and a staff member would come to the room to have a look. He confirmed the ceiling times were saturated, some were loose. A light fitting had dislodged. After asking what we wanted to do I asked to change room. It was quite late and we were informed that had no spare rooms and I would need to change hotel. As I wrongly assumed I would be looked after I asked that he mention the damage and disturbance to reception and I would discuss the issue in the morning. Next morning, reception informed me they couldn't action the good night sleep guarantee. however if I called customer services they would be sure to help me out. I was talking to the hotel manager. I called just 2 days later, customer services were very polite and friendly. They popped me on hold and called the hotel directly. I was reconnected and informed the hotel manager had sent the maintenance team to my room and discovered no issue. I explained I had spoken in person to the manager who assured me customer services would help. It was also 2 days ago. The agent on the phone said the case was closed, and no further action could or would be taken. I was also informed I couldn't escalate the case or that I could speak with a manager in the call centre. It is possible the Manager of the hotel asked me to call customer services and then told the same department on the phone just two days later everything was fine. I had the name of the manager, my wife was also staying in the room and witnessed everything. I didn't think I would be required to take photos for evidence. I emailed : no response. Emailed Business department only to be told it wasn't their department. Where has the customer care focus gone? It is an absurd situation and we have been totally ignored.