Stayed in a capsule for three nights. Overall, it was a great experience and very good value for money.
Pros:
• the capsules are very comfortable - I was able to sleep just as well as in a hotel
• very cheap for the comfort, cleanliness and location
• they are also very fun and different so enjoyed the new experience
• the corridors are mostly silent apart from the occasional noise of people moving around
• no noise from outside the building
• corridors and capsules both have good air conditioning
• capsules have hooks, dimible lights, a mirror and a plug socket and USB-A and C charging ports
• bathrooms are cleaned regularly
• the check in and out is an easy self service on an iPad but there are also staff who can assist with this and anything else if needed (for example I got a free toothbrush as I had forgotten to bring one) - I was very impressed with the customer service overall
• the lobby area has vending machines for some toiletries, snacks and drinks
• there is 24/7 security at the door
• the location is incredibly central and just 30 seconds from the underground - but so much of Central London is within walking distance
• especially good value for solo travellers
Cons:
• towels are not included so you need to bring your own or pay
• luggage storage is the same
• the capsules have a lock on the inside but you need a padlock for the outside which is not provided (you can buy one from the vending machines in the lobby)
• there is only one vertical bar per capsule to hang up a towel - you might struggle to dry wet clothes if it was rainy
• there is a big room of toilet and shower cubicles - the shower cubicles have a small bench and area for changing, which gets wet when you use the shower - making changing a bit uncomfortable (perhaps installing floor-length shower curtains between the sections could help)
• the local area is very touristy so you miss out on the slightly quieter London neighbourhood feel of somewhere people actually live
• the area can be a bit rowdy at night
• not great facilities for shaving
However no hostel or hotel is going to be perfect at this price, especially in such a central part of London. I was quite skeptical of staying in this kind of accomodation, but overall I loved my stay and it was brilliant value. I will definitely be staying here again many times in the future when I am in London and I would highly recommend it.
Tips for staying here:
• bring your own padlock and towel
• bring flip flops, sliders or sandals for the toilet and showers
• women who would prefer not to share facilities with men can book women's only capsules
• pack light - there isn't a lot of space for bags and large bags aren't allowed in the capsule