Guest User
August 17, 2023
We have booked 2 rooms at Marriott Park Lane, visiting London with my family like every year, my parents have always loved to stay at the MPL, however we have all agreed that the standard got really bad, there was a leakage at my parents room, it took them 2 days to fix the problem, and shower trap was clogged with dirt, again the maintenance team had to visit the room twice over two days to have it fixed. My room had really bad smell day 1, and it always take couple of attempts to open my door as it gets jammed. I did report the problems to higher management, they replied instantly making me think I was mistaken of how I have judged them, but very soon later I found out that I was right when they sent me cute letter saying how sorry they are hehe -,- (Letter Attached) I am afraid MPL is no longer in my hotel's list for my upcoming trips to London, also if someone really insist to stay at one of the Marriott hotels there are some other hotels with great location. MPL offers some nice services, but it would be unfair to categories it as 5 star hotel as the competition in London is really high.