London Marriott Hotel County Hall Reviews

Response from Property: Dear Weiweiyixiao,Thank you for choosing to stay with us and for taking the time to share your feedback.I am delighted to hear that you enjoyed our location. Being situated in the heart of London, with many of the city's most iconic landmarks just moments away, is something our guests often appreciate. I am also pleased that you enjoyed your breakfast and found it to be a positive start to your day.We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to London Marriott Hotel County Hall on your next visit to London.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for the lovely photos from your stay. I am so pleased to hear that you enjoyed our location and found it easy to explore London on foot. We are fortunate to be surrounded by so many iconic sights, and it is wonderful to know you were able to make the most of them during your visit. Thank you once again for choosing to stay with us. It was a pleasure to have you as our guest, and we very much hope to welcome you back the next time your travels bring you to London.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear CIC xixi,Thank you for your feedback. I am pleased to hear you enjoyed your stay overall, although I am sorry your room location was not ideal and that our service fell short of expectations. I have made a note of your preference for a room closer to the lifts and main facilities, and we will certainly keep this in mind for any future stays. Feedback such as yours is invaluable and helps us identify where we can improve, and I wanted to say thank you for taking the time to share your thoughts. We hope to welcome you back to County Hall soon.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear 9-ten,I was delighted to read about your experience and to know that you enjoyed your time with us. Your kind comments are truly appreciated and will be shared with the team.Thank you as well for your feedback regarding the toiletries. We are always grateful for comments that help us improve, and I do apologise that we fell short on this occasion.It was a pleasure to have you as our guest, and I very much hope we can welcome you back again soon for another lovely stay.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear Taiguoheruobi, Thank you so much for sharing your fabulous review. It is absolutely wonderful to read how much you enjoyed the location and our Library for breakfast. We look forward welcoming you back for another stay full of amazing landmark views. Warm regards, Anna Nagtglas Boot Director of QualityLondon Marriott Hotel County Hall

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. I am truly sorry to read about the difficulties you experienced, particularly regarding the payment concerns and the room allocation during your stay.I completely understand how frustrating and stressful this must have been, especially whilst travelling. The experience you describe is certainly not the standard we aim to provide, and I regret that we left you feeling disappointed.As we would like to look into both the billing issue and your room experience in detail, please contact us directly and a member of our team will personally review your case. We would very much appreciate the opportunity to investigate this further and assist in finding a resolution.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear Guest User, Thank you very much for taking the time to share your recent experience with us.We strive to deliver an excellent stay for all our guests, and I am truly sorry that we fell short on this occasion.Please accept my sincerest apologies for the delayed check‑in and the lack of clear communication regarding when your room would be ready. I am also very sorry to hear that you experienced issues with the internet during your stay and were unable to resolve them. Did you flag this with our team, as we would have been more than happy to work with our internet provider to troubleshoot the issue and ensure you were connected.In addition, I sincerely apologise that you were asked to pay again for a breakfast that was already included. I will be sharing your feedback with our front of house team so we can address this immediately and strengthen our processes moving forward.I would be grateful if you could reach out to me directly so we can review your stay in more detail and ensure we restore your confidence in us.I am looking forward hearing from you!Warm regards, Anna Nagtglas Boot Director of QualityAnna.Boot@Marriott.com

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. I am delighted to hear that our location was such a highlight of your stay. Being situated opposite Big Ben and the Houses of Parliament certainly makes for a memorable London experience. I was also pleased to read that you were very happy with your room. Your kind comments are greatly appreciated, and I am glad we were able to contribute to an enjoyable visit. We hope to have the pleasure of welcoming you back to Marriott County Hall again soon.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review. We are delighted to hear that our team made such a positive impression during your stay. Providing warm, proactive service is something we are truly passionate about, and it is lovely to know that the little touches, from assisting with luggage to arranging transportation, helped make your visit more comfortable. We greatly appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear Valuable Guest,It is wonderful to hear that you enjoyed your stay and thank you for choosing us for your first visit to London. We are truly delighted that the weather was kind to you and that it contributed to making your experience even more special. We absolutely loved the photos you shared as well. Thank you for capturing your time with us so beautifully!Once again thank you for your feedback, and we look forward to welcoming you back again soon for another memorable and delightful stay.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear KKhuahua,Thank you for taking the time to share your feedback. I was truly disappointed to read that your experience did not reflect the standards we strive to deliver.Please accept my sincere apologies for the unpleasant odour from the bathroom drain. A comfortable and impeccably maintained room is something our guests should be able to expect without exception, and I am sorry we fell short in this regard. Equally, I regret that you found aspects of the hotel dated and that the breakfast offering did not meet your expectations.What concerns me most, however, is your comment regarding the service you received. Genuine, attentive hospitality is at the heart of everything we do, and it is disappointing to learn that we left you with such a negative impression.Your feedback has been shared with the relevant teams so that each of the points raised can be investigated thoroughly and addressed. We greatly value candid feedback as it helps us improve where we have fallen short.Thank you again for bringing these matters to our attention. I hope we may have the opportunity to welcome you back in the future and provide the level of service and experience that should have accompanied your stay with us.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear Valued Guest,Thank you so much for your kind feedback. We are delighted to hear that you enjoyed the peaceful atmosphere and that our team helped make your stay a pleasant one. However, I am very sorry to learn about the odor in the bathroom, and we truly appreciate you bringing this to our attention. This is certainly not the experience we want for our guests, and we will ensure the issue is investigated and addressed with our housekeeping and maintenance teams.Thank you again for staying with us. Your comfort is our top priority, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Dominika KlimekQuality Assurance Assistant Manager

Response from Property: Dear Guest, Thank you for sharing your feedback regarding your recent stay with us.Please accept my sincere apologies for the inconvenience you experienced when calling the team and call was cut off. I am also very sorry that our housekeeping colleagues did not respect the "Do Not Disturb" sign or service your room as expected. Your comments are extremely valuable, and I will be sharing them with our Rooms Leadership Team so that we can address these concerns and improve our guest experience.Thank you again for bringing this to our attention and I do hope we can welcome you back again soon.Warm regards, Anna Nagtglas BootDirector of Quality

Response from Property: Dear sean08231,What a wonderful review, thank you so much for sharing your kind feedback. We are delighted that you enjoyed our facilities, cleanliness, and the restaurant located in the same building. It would be our pleasure to welcome you back again very soon.Warm regards,Dominika KlimekQuality Assurance Assistant Manager