Club Quarters Hotel Trafalgar Square, London

The location is great, very close to Big Ben, the London Eye, and Chinatown. However, the cleanliness leaves a bit to be desired. There was a layer of dust on the table in the room. Housekeeping seemed to only make the bed and throw out the trash; the table still had a layer of dust and hair on it.

Great, good ambiance, a lot of delicious food, and a good location.

This isn't a malicious negative review. Honestly, it's absolutely terrible. The two front desk staff were acting like complete ******; neither of them was normal. When you go to check in, they tell you to use a small self-service machine next to you, and then one of them went inside to play around. After I paid the £100 deposit, the machine crashed; they didn't give me a key, and it didn't display any information. When I asked what happened, one of the staff finally scurried out, saying, "Let me check; let's get it done manually." After looking at it for a while, they said you booked one room. I said we booked two rooms, and they said one booking number can only be used for one room. Then, after the two of them fiddled around for half an hour, they said, "Oh dear, I found you wrote two names, which is why I can't find it." And they're so proud of that? Two rooms, one room per person, one name per room—is that a problem? When I booked, the platform told me to write the booking name for room one and room two. Then they said, "You have two rooms; you just paid a £100 deposit, £100 per room, pay another one." After we finished paying, he went to the small machine and said, "You need to fill out the information again." Seriously? Can't we have a human to do it? Why do we have to use that stupid machine? After we filled it out, he gave us the card. Then suddenly he lost his grip, and one card fell to my feet! At this point, the guy seemed to be picking it up but wouldn't, wanting me to pick it up, but I didn't, I just watched him. Then, seeing I wasn't picking it up, he slowly and indecisively squatted down and picked it up for me. This whole process took about an hour for half of the check-in process. To be honest, the room wasn't great either. The shower area leaked water incredibly slowly, just barely escaping. There were two showerheads, one detachable and one not. And here's the funny part: you can't choose one showerhead to use; both have to come out at the same time. The showerhead switch was old and worn out, covered in white limescale. The elevator was tiny, and the front desk was terrible too. There were four or five steps leading into the lobby, no ramp, so you could only carry your luggage by hand. For this price, you could stay somewhere else. Seriously!!! Warning: The front desk is a total disaster!!! We hadn't even finished checking in when that **** went to press the elevator button for other people. It was utterly awful 🤮

The location is great, near Trafalgar Square, but the rooms are small and old, so the price-performance ratio isn't very high.

The location is excellent. Although it's a bit old and the rooms aren't very big, they're clean and tidy, with nothing to complain about. Plus, the lobby coffee is free, and free water and various amenities are all near the elevator. Oh, and most importantly, the room has an iron and ironing board—a very thoughtful touch. I'd definitely stay here again.

The location is excellent. However, the facilities and buildings are old, and the rooms and dining areas are small.

A family of three stayed in London for five days and four nights, and stayed at the Club Hotel for three nights. We chose a family room on the fourth floor along the main street, which was quite quiet. The front desk can receive express delivery, and a deposit of 100 pounds is required upon check-in. The room is exquisitely decorated, with a large TV, a microwave, a dining tray and a coffee machine. The floor is equipped with a free ice machine and a water dispenser. The location is excellent, close to the National Gallery, there are supermarkets around, and the service is also good. The only drawback is that the shower room is a bit small, there is no electric heating rack, and the air conditioner is very loud. But overall, I am satisfied.