DoubleTree by Hilton London – West End Reviews
DoubleTree by Hilton London – West End
92 Southampton Row, London, United KingdomView Hotel Details
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1 night
DoubleTree by Hilton London – West End Guest Reviews
3.6/5
127 Reviews
Verified reviewsLocation3.7
Amenities3.4
Service3.6
Cleanliness3.5
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All Reviews(127)
Positive reviews(102)
Reviews with photos/video(4)
Negative reviews(25)
Nuodeleidedezhaoya
Double Bed Room
Stayed in 2024年2月
Friends
9 Reviews
Posted on 2024年2月18日
I was charged a non-refundable deposit of £100!
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Guest User
Single Room
Stayed in 2024年2月
Family
5 Reviews
Great
Posted on 2024年3月7日
房間不隔音
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Christopher
Stayed in 2024年1月
Business travelers
Outstanding
Posted on 2024年1月26日
Great location.friendly staff. My room was small but fully functional good breakfast
Allen
Stayed in 2024年1月
Business travelers
Outstanding
Posted on 2024年1月24日
Staff friendly and very helpful
Leah
Stayed in 2024年1月
Other
Outstanding
Posted on 2024年1月14日
Clean, comfortable room. We initially had an issue with the electric tripping but this was dealt with very quickly & efficiently. Beautiful breakfast. Excellent choice. Staff very polite & friendly. Close to everything
Guest User
Standard Queen Room
Stayed in 2024年1月
Couples
2 Reviews
Outstanding
Posted on 2024年2月3日
Check in process was very smooth and the facilities were clean and tidy. Very comfortable stay!
JOHN
Stayed in 2024年1月
Business travelers
Outstanding
Posted on 2024年1月10日
EXCELLENT, EFFICIENT STAY
Adrian
Stayed in 2024年1月
Other
Outstanding
Posted on 2024年1月6日
From check in to check out this 3 weekday stay was perfect. Check in quick. Room very clean and comfortable. Bar and food reasonably priced and seating area perfect. Service very good and everyone pleasant and helpful. Breakfast excellent with so much choice.
Anonymous User
Accessible Twin Room
Stayed in 2024年1月
Friends
6 Reviews
Outstanding
Posted on 2024年1月25日
Nice room, very cost-effective
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Heather
Stayed in 2024年1月
Other
Posted on 2024年1月3日
Bathroom was in desperate need of a refurb
leanne
Stayed in 2024年1月
Friends
Posted on 2024年1月2日
We thought being a Hilton the standard would be good but sadly not. We booked a family room and it wasn’t great especially for the price of £300 a night. The pull out bed was in such bad condition it was like sleeping on concrete and you could feel every bar and spring. The aircon unit was faulty and sounds like someone was snoring the whole time plus the light on the dial on the wall was flashing all night lighting up the room. The windows were not safe as they opened up full and a child could fall out of them. Room was very dated and felt run down, curtains were all different lengths and the fridge didn’t work. Also the shower went from burning hot to freezing cold and it was dribbling out so took forever to have a shower whilst trying not to burn your skin. We didn’t sleep at all so I’d suggest paying a bit more and having a good night sleep so your next day isn’t ruined. The location was good for us but that was about all I can say was good.
Jorge
Stayed in 2024年1月
Other
Outstanding
Posted on 2024年1月1日
Excellent location, centrally located. Staff is extremely friendly. We enjoyed our stay! Looking forward to coming back really soon.
David
Stayed in 2023年12月
Family
Posted on 2023年12月24日
First room we were sent to smelled bad and toilet didn’t flush (110)
2nd room (209) was right by external noisy unit- air conditioning or something.
Breakfast was adequate to mediocre.
Shower was hot.
People in next room were having a physical and very loud fight but hotel staff attended quickly.
Overall very underwhelming and comes off a bit of a rough place.
Maya
Stayed in 2023年12月
Other
Outstanding
Posted on 2023年12月22日
Great walking distance to Covent Gardens
Rebecca
Stayed in 2023年12月
Other
Very Good
Posted on 2023年12月22日
Excellent location only a few minutes from Holborn tube and a 10 minute walk from Covent Garden. Service was welcoming and friendly although it was disappointing that the front desk was poorly manned, at check in and on collecting our luggage on the day of departure we waited around as there were no staff in the lobby. Free fresh cookies when checking in were a lovely touch and were delicious.
We stayed in a premium suite which consisted of two levels, double sofa bed was made up on the top level for our 5 year old and a king on the lower floor with bathroom. Small room with little walk space, but well appointed with everything we needed for the weekend. Downside to the room was the musty smell, there were also access hatches on the walls and ceiling, that had been hacked around and the finish was unsightly.
Breakfast was great in the usual buffet style, fresh and hot English breakfast options. Good selection of fresh fruit, pastries and cereal. My daughter particularly liked the hot pancake machinę. Staff at breakfast were fantastic, very attentive and really looked after our family.
All in all, a good hotel for a short weekend away we would stay again.
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