Sofitel London St James Hotel Reviews
Sofitel London St James Hotel
6 Waterloo Pl, Westminster, London, SW1Y 4AN, United KingdomView hotel details
Check available rooms for your travel dates
We Price Match
Guest Reviews of Sofitel London St James Hotel
9.4/10
Amazing
58 review
Verified reviewsLocation9.6
Amenities8.9
Service9.4
Cleanliness9.7
Filter by:
Sort by:
All reviews(58)
Positive reviews(57)
Reviews with photos/video(17)
Great location(23)
Great service(14)
Awesome rooms(10)
Awesome stay(7)
Delicious breakfast(7)
Negative reviews(1)
WKYYIU
Luxury King Room
Stayed in Jun 2025
Family
5 review
Great
Posted on Jul 21, 2025
Sofitel London St James is centrally located in Piccadilly Circus. It is convenient to get to everywhere. The tube station is very close, providing access to the Piccadilly line as well as Bakerloo lines. Technically you can go from Heathrow to the hotel almost painlessly on Piccadilly line (if u avoid the working traffic)
The building is a classic, the design is modern and very well maintained. It feels very new and well kept. The room I was in was spacious, and can accommodate an extra bed if needed. Air conditioning is sufficient.
The gym is very small though. Something to note. And it doesn't have a swimming pool. Breakfast is nice but not value for the buck.
The staff are super courteous. They try everything to make your trip a lot more hassle free. I checked in early and checked out late, and traveling with family. So long as they can help, they will.
Highly recommend this place. Will stay again next time.
Response from Property: Dear Wkyyiu,Thank you very much for taking the time to share your detailed and positive feedback about your recent stay with us at Sofitel London St James.We are thrilled to learn that you appreciated our central location, the comfort and spaciousness of your room, and the warm service provided by our team. It is wonderful to know that our staff contributed to making your stay smooth and enjoyable, especially during your family trip.We have also noted your comments regarding our gym size and breakfast value — your feedback is invaluable as we continuously strive to enhance our guests’ experience.On behalf of the entire Sofitel London St James team, we truly look forward to welcoming you back for another memorable stay in the near future.Warm regards,Reservations Team
Jade Mak
Luxury Twin Room
Stayed in Jul 2025
Family
7 review
Outstanding
Posted on Aug 19, 2025
The room is spacious and neat. Excellent room service includes evening bedding.Hotel's breakfast is wonderful and super tasty.The hotel staffs are very helpful and nice.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your positive experience with us at Sofitel St James. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards, Reservations team
Shennandadaopianxi
Superior King Room
Stayed in Jul 2024
Family
4 review
Amazing
Posted on Aug 31, 2024
The cleanliness was excellent, and the surroundings were superb. I had a very comfortable six-day stay.
Original textTranslated by Google
Anonymous User
Superior King Room
Stayed in Jan 2025
Family
17 review
Outstanding
Posted on Feb 5, 2025
Best hotel in London , we stay on this hotel each time we visit London. Is value for money and real 5star
Guest User
Luxury Twin Room
Stayed in Jul 2025
Business traveler
2 review
Outstanding
Posted on Aug 10, 2025
Excellent location, room is beautiful
Response from Property: Dear Xulris, Thank you for taking the time to share your positive experience with us at Sofitel St James. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards, Reservations team
Regina_qi
Luxury Twin Room
Stayed in May 2025
Family
8 review
Outstanding
Posted on Jun 30, 2025
Great location and excellent service.
Original textTranslated by Google
Guest User
Superior King Room
Stayed in Aug 2024
Business traveler
65 review
Amazing
Posted on Oct 29, 2024
I have business meeting and have to stay in a hotel close to the venue. I am very satisfied with the hotel even I stay for one night only. I dated a business partner having dinner in this hotel and the restaurant is excellent! will stay here when I visit London again
LESL1E
Superior King Room
Stayed in Mar 2025
Couple
10 review
Outstanding
Posted on Apr 29, 2025
Excellent service and environment.
Original textTranslated by Google
Lingtze
Luxury Twin Room
Stayed in Nov 2023
Family
52 review
Very good
Posted on Jan 1, 2024
Superd location, 5mins walk to Picadily Square, less than 10mins to Chinatown and Covent Garden. The hotel rooml relatively spacious and new.
ayuko
Luxury Twin Room
Stayed in Nov 2024
Booked for others
36 review
Posted on Jan 16, 2025
Booked for a friend; their feedback was average.
Original textTranslated by Google
Orkun9091
Premium Luxury Room
Stayed in Oct 2025
Traveling with friends
11 review
Outstanding
Posted on Dec 3, 2025
Good locatio
Guest User
Prestige King Suite With Separate Living Room And Waterloo Place Or Pall Mall View
Stayed in Jan 2024
Family
34 review
Outstanding
Posted on Mar 1, 2024
We stay at this hotel quite often. It is one of my go-to hotel in London, for its location, the Chinese restaurant on-site, and the comfort of the rooms.
Guest User
Superior King Room
Stayed in Oct 2024
Couple
3 review
Outstanding
Posted on Nov 3, 2024
Best hotel and emplacement
Guest User
Luxury King Room
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Sep 25, 2024
Very clean, excellent service.
Original textTranslated by Google
Guest User
Superior King Room
Stayed in Jul 2025
Couple
3 review
Outstanding
Posted on Aug 19, 2025
Excellent
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time to share your positive experience with us at Sofitel St James. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards, Reservations team