Hampton by Hilton London Waterloo Reviews

Response from Property: Dear babysheeps,Thank you for your 8/10 rating and for taking the time to share such detailed feedback.We're delighted to hear that you enjoyed our convenient location, with easy access to Waterloo Station and nearby bus links, making it simple to explore London. It's also great to know that you found our breakfast to be a good way to start the day.We appreciate your comments regarding the in-room amenities. Hampton by Hilton focuses on providing the brand's essential comforts, and your feedback about additional amenities such as bottled water, slippers, and dental kits is valuable as we continue to review the overall guest experience.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back on a future visit to London.Kind Regards,Umisha VarsaniFront Office Manager

Response from Property: Dear Guest,Thank you for your 8.5/10 review! We’re delighted to hear that you enjoyed our convenient location, with easy access to Waterloo Station, the London Eye, and many of London’s top attractions. It’s great to know that our transport links made exploring the city so easy.We also appreciate your feedback about breakfast. While we're sorry it wasn't quite to your taste, we're grateful for your comments as they help us understand our guests' experiences.We hope to have the pleasure of welcoming you back on your next visit to London.Kind Regards,Umisha VarsaniFront Office Manager

Response from Property: Dear Guest, Thank you for your wonderful 8/10 review!We're delighted to hear that you had a pleasant stay and enjoyed our convenient location, with easy access to Waterloo Station and many of London's attractions.It's also great to know that you found your room clean, comfortable, and well maintained, and that our complimentary breakfast was a convenient start to your days of sightseeing.We truly appreciate your kind feedback and hope to welcome you back to Hampton by Hilton London Waterloo on your next visit to London.Kind Regards,Umisha VarsaniFront Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share such detailed feedback. I’m very sorry that your stay did not meet your expectations, and I appreciate you bringing these concerns to our attention.I’m pleased that you have highlighted the issues, as several of the points you mention require our attention. I’m particularly sorry about the condition of the room and the concerns regarding the air conditioning, furniture, bathroom facilities and shower pressure. We will share this feedback with our relevant teams so these areas can be reviewed.Regarding the £30 deposit, this is a standard pre-authorisation for potential incidental charges and is clearly stated on the registration card that guests sign at check-in. The amount is not a charge for the stay and is released after departure, subject to the usual processing times of the card issuer.I am also very sorry to hear about your experience around departure. Our standard check-out time is 11:00am, and guests should not feel pressured to leave before this time. We will review the circumstances surrounding the knocking on your door and the concerns you have raised about the power.Finally, I am particularly concerned by your comments regarding the way you felt you were treated as Chinese guests. We take any suggestion of discrimination or unequal treatment extremely seriously, and this is certainly not the experience we want any of our guests to have. I will ensure your feedback is shared with the appropriate team for review.I sincerely apologise that your stay fell short in so many areas, and thank you again for bringing these matters to our attention.Kind Regards,Umisha VarsaniFront Office Manager

Response from Property: Dear GuestThank you so much for your fantastic 10/10 review! We are delighted to hear that you enjoyed your six-day stay with us and made the most of our convenient location.It sounds like you had a wonderful time exploring London, with Big Ben, the London Eye, the National Gallery and the West End all easily accessible from the hotel. We are also very happy to hear that you enjoyed our breakfast every morning — and that it helped you save room (and money!) for lunch!Thank you again for your wonderful feedback. We truly appreciate it and hope to welcome you back to Hampton by Hilton London Waterloo for another great London adventure!Sarah RamdiGuest Services Manager

Response from Property: Dear Diutan,Thank you so much for your wonderful review and for the fantastic 10/10 rating! We are delighted to hear that you enjoyed our superb location and found it so convenient for exploring London.It sounds like you made the most of your stay, with so many of London's famous attractions within walking distance and Waterloo Station and the local bus routes just a short distance away.Thank you as well for sharing the lovely photos from your outings! It is always wonderful to see our guests enjoying and exploring London, and we are so pleased that our location helped make it easy for you to do so.We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back to Hampton by Hilton London Waterloo on your next visit to London! 😊Thank you,Sarah RamdiGuest Services Manager

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you had such a pleasant and hassle-free stay with us. It is lovely to know that our Reception team was able to assist with the dental packs and that you appreciated our complimentary luggage storage after check-out.We are also pleased that you enjoyed your room and found everything you needed for a comfortable stay. Thank you for sharing a photo of your room with your review—it is wonderful to see our hotel through our guests' eyes!Our convenient location makes it easy to explore many of London's attractions on foot, so we are thrilled this was ideal for your visit. We truly appreciate your kind words and look forward to welcoming you back again soon!Thank youSarah RamdiGuest Services Manager

Response from Property: Dear Guest,Thank you for taking the time to share your lovely feedback. We are delighted to hear that you found our location excellent and that you would choose to stay with us again on your next trip.We truly appreciate your kind words and look forward to welcoming you back to Hampton by Hilton London Waterloo in the future.Thank you,Sarah RamdiGuest Services Manager

Response from Property: Dear Sir/ Madam, Thank you for taking the time to share your feedback following your recent stay with us.We're delighted to hear that you enjoyed our breakfast and found your room to be a good size. It's wonderful to know that these aspects of your stay helped make your visit a pleasant one.We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Hampton by Hilton London Waterloo on your next visit to London.Kind regards,Samuel TayeGuest Services Manager

Response from Property: Dear Shawna,Thank you for your lovely review!We are delighted to hear that you enjoyed our clean rooms and great location. It is also wonderful to know that our Front Desk team were able to accommodate an early check-in and late check-out for you, helping to make your stay even more comfortable.Thank you as well for sharing a photo of our hot breakfast selection. We are pleased that you enjoyed this part of your stay, as our complimentary breakfast is something we take great pride in.We truly appreciate your kind feedback and hope to welcome you back to Hampton by Hilton London Waterloo again soon.Thank you,Sarah RamdiGuest Services Manager

Response from Property: Dear Guest, Thank you for your wonderful 10/10 review.We are delighted to hear that you enjoyed your clean and spacious room, and that the additional seating made your stay even more comfortable. It is also great to know that you found our breakfast plentiful and enjoyed the convenience of the nearby supermarket, restaurants, and excellent transport links right outside the hotel.Your recommendation is truly appreciated and will be shared with the team.We look forward to welcoming you back again soon.Kind Regards,Umisha VarsaniFront Office Manager

Response from Property: Dear HolidayFriend,Thank you for taking the time to share such detailed feedback and for including photos of your stay.We are delighted to hear that you enjoyed many aspects of your visit, including the comfort of your room, the cleanliness, the calm atmosphere throughout the hotel, and the quality of our breakfast. It is especially pleasing to know that you found the beds and linens so comfortable and had such a restful night’s sleep.I am very sorry to learn, however, about your disappointment regarding the room view. While we do offer city view and London Eye view rooms upon request and always try our best to accommodate these preferences, please kindly note that specific views are not guaranteed and are subject to availability at the time of allocation. I apologise that this was not met as expected on this occasion.We also appreciate your understanding in not raising this during your stay due to your schedule, though we would always encourage guests to contact reception at any time so we can do our best to assist or resolve concerns while they are still with us.Thank you again for your kind comments and balanced feedback. We hope to have the pleasure of welcoming you back again in the future for an even more enjoyable stay.Sarah RamdiReception Manager

Response from Property: Dear Leo,Thank you for your wonderful review.We're delighted to hear that you enjoyed our convenient location, just a short walk from Waterloo Station, and that you found your room comfortable and spacious. It's also fantastic to know that you enjoyed our breakfast and that our team made a positive impression by providing helpful service throughout your stay.Your kind words mean a great deal to us, and we're especially pleased to hear that you would choose to stay with us again.We truly appreciate your feedback and look forward to welcoming you back to Hampton by Hilton London Waterloo on your next visit to London.Kind regards,Samuel TayeGuest Services Manager

Response from Property: Dear Little Forest Studio,Thank you for taking the time to share your feedback and photos from your stay.We’re pleased to hear that you found our location convenient and that the room had everything you needed for a comfortable stay. It’s also great to know you enjoyed the breakfast and found our luggage storage service safe and easy to use.We truly appreciate your kind comments and the pictures you shared, and we hope to welcome you back again in the future.Sarah RamdiReception Manager