31 St Thomas St, Southwark, London, SE1 9QU, United KingdomView Hotel Details
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Shangri-La the Shard, London Guest Reviews
4.6/5
Great
128 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(128)
Positive reviews(124)
Reviews with photos/video(58)
Loved the view(36)
Great service(35)
Awesome stay(33)
Convenient location(11)
Poor value for money(8)
Delicious breakfast(7)
Great location(7)
Classy environment(6)
Negative reviews(4)
Justin Kh
Premier Shard Twin Room
Stayed in Jul 2024
Family
33 review
5.0/5
Outstanding
Posted on Aug 1, 2024
My 4th times of booking with this hotel, the have luxurious limousine send us to city or where else we want to go in city.
Guest User
Deluxe King Room with City View
Stayed in Jun 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Beautiful Scenery all round. We enjoyed the high sights over London
Sun
Premier Shard Suite
Stayed in Nov 2023
Family
18 review
4.7/5
Amazing
Posted on Dec 9, 2023
The Shard has unbelievable views. Mesmerising. The size of the suit was satisfactory, spacious. Bathroom is very well appointed.
Gaétan96
Superior Shard Room
Stayed in Jan 2023
Couples
10 review
5.0/5
Outstanding
Posted on Jan 10, 2023
The perfect hotel to enjoy the view of London as it is an attraction itself.
You can enjoy the sunset and sunrise as you are chilling on bed with your beloved.
The service is really amazing and efficient.
The breakfast is really good and full of diverse foods.
Sky pool and spa were closed but we have enjoyed it before and it was amazing.
The only negative point to be fair is the gym which is not amazingly equipped in term of lifting equipment.
I definitely recommend this hotel for every couple that want to have an unforgettable stay in London.
Flawlessly_me
King Room with Iconic City View
Stayed in Nov 2022
Couples
10 review
5.0/5
Outstanding
Posted on Dec 4, 2022
Absolutely in love with this hotel. It was a surprise stay planned for my partner’s birthday and I must say I’m impressed with the service of the guest relations and the rest of the team. The stay and room set up was just magical. Loved the whole journey right from the warm welcome at the entrance to the check in desk until checkout. Thank you so much for making this stay so special for us.
6/7
Elita Dzerina
Superior Shard King Room
Stayed in Jan 2023
Couples
3 review
5.0/5
Outstanding
Posted on Feb 7, 2023
We stayed at Shangri-la for two nights.I can’t praise enough the staff and the hotel itself. Upon arrival, we were upgraded to an amazing city-view room. Our room was facing St Paul’s Cathedral and other famous landmarks. The views were absolutely breathtaking. I decided to use the pool and sauna. It was brilliant! Again stunning views as the pool is located on the 52nd floor. Breakfast was delicious with a great selection of cold and hot food, fruits and pastries. The facilities at the hotel are great but what makes everything perfect is the people and staff. A big thank you to duty manager Tylor and the reception staff, especially Jasmine and Andzelika, the pool attendant. You made our stay memorable.❤️
Guest User
Superior Shard King Room
Stayed in Aug 2022
Couples
1 review
5.0/5
Outstanding
Posted on Aug 28, 2022
Something special, fantastic hotel with the best views in London 💪🏾
Anonymous User
Superior Shard King Room
Stayed in Dec 2022
Solo travelers
9 review
5.0/5
Outstanding
Posted on Dec 31, 2022
A very good stay and a lovely experience! Stunning views and delicious food at Ting! I highly recommend!
Guest User
Premier Shard King Room
Stayed in Jul 2022
Family
3 review
5.0/5
Outstanding
Posted on Aug 7, 2022
Amazing! Good location and easy access. Great service. Fabulous room with amazing views a across London - nothing not to love about this hotel!
Anonymous User
Shard Suite with Iconic View
Stayed in Jul 2023
Other
1 review
5.0/5
Outstanding
Posted on Jul 18, 2023
good j
Anonymous User
Superior Shard King Room
Stayed in Oct 2024
Business travelers
51 review
4.0/5
Very Good
Posted on Oct 5, 2024
The room is quite big, with excellent facilities, a bathtub, a smart toilet, good toilet paper, beautiful environment, high floor, sanitation is OK, purified water is available, and the service is also pretty good
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fuxuey
Premier Twin Room with City View
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Good service. There is a subway downstairs. It is close to the Tower Bridge, but far from Big Ben. The breakfast buffet is free, but we didn't know and ordered a set buffet. When we checked out, we were asked to give a +5% tip per room per day. In order not to embarrass the Chinese, I paid a tip of 1,900 RMB. The Ctrip airport shuttle driver sent me downstairs to the hotel and insisted that the road was not accessible. We had to carry our luggage and walk 200 meters to the hotel. Later, I asked the front desk. Although this road is a one-way street, any vehicle can enter.
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Guest User
Deluxe King Room with City View
Stayed in Aug 2024
Family
11 review
4.7/5
Amazing
Posted on Aug 18, 2024
The view room selected by the front desk is very beautiful. You can see the London Eye. The location is also very convenient. It is a 1-minute walk from the subway station and it is very convenient to walk to the Tower Bridge. The environment and service are very good!
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Piaobodeping
Deluxe King Room with City View
Stayed in Jul 2024
Couples
53 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The most luxurious hotel in London, with first-class environment and service. The view from the window of the room is all beautiful, especially at dusk when the sun sets, half of London is golden. There are six restaurants and afternoon tea restaurants in the hotel, which are expensive and worth the money. We had two meals at the "Hutong" Chinese restaurant. The bowl of "opening red" cod noodles in the picture cost 52 pounds. It's a bit expensive, but it's really delicious. 😋 Glass bottled water is provided in the room. We stayed for three nights, in rooms 4612 and 5004 respectively. 4612 can see the sunset, and 5004 can see the Tower of London. Worth it! Recommended!
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6/8
Xiangyongyouyikexiaolizi
Premier Shard Suite
Stayed in Aug 2024
Family
7 review
4.7/5
Amazing
Posted on Oct 14, 2024
The view is great, the breakfast is also good, but the air conditioner is very noisy