Hilton Garden Inn London Heathrow Airport

Considering my late-night flight arrival, I searched for a hotel near the airport for an overnight stay. After a long selection process on Ctrip, I booked this one, which was non-refundable. After exiting the airport, I followed a sign and, with a lot of luggage, finally found a hotel with the same name nearby. Only when checking in did I realize it wasn't the same hotel (later, I found out another group also made the same mistake). I had to turn back and wait for a car to take me to the correct hotel, several kilometers away 🙁. The area around the hotel was pitch black, not a commercial district, but rather an aircraft maintenance base. Inside the hotel, there were no towels, slippers, or toothbrushes provided, which made the 1,000 yuan price feel unjustified 😟. The only silver lining was the breakfast, which was somewhat decent for the price paid.

At 11 PM, the fire alarm blared, hurting my ears, and everyone had to evacuate outside. We were left in the cold for an hour, which was tough. But the hotel didn't provide any guidance or explanation; they just ignored us. Don't go there.

This hotel seems to be Indian-run. Overnight parking is £18. There are no bus or tube stations nearby, and crossing the road is dangerous, so I wouldn't recommend it if you don't have a car. They have a shuttle service to T1/T2 and T5, but not T4. It costs £7 per person. We scanned to pay for three people to go to T2, but the 9:58 PM shuttle never showed up! We ended up having to take an Uber to T4, which wasn't too far but still cost over £30. The breakfast was good, but the sodas and instant noodles sold in the lobby were ridiculously overpriced. An instant cup noodle was over £6! Why gouge guests like that? We stayed for two nights, and taking Ubers into the city cost about £50. For a family of three, that's roughly the same price as public transport (the Tube). If you have an early morning flight on the second day, staying at a Holiday Inn Express would be more convenient.

The hotel room was quite small, and the service was just okay. Breakfast was really bad. Housekeeping wasn't very thorough each day. The biggest issue, though, is that to save money, they cut the power to the room every day. When I returned, the whole room was freezing cold, and I didn't even dare to shower. I had to wait at least 40 minutes for the air conditioning to warm up before I could do anything. Coming back exhausted every day, this point is a genuine complaint, not just a casual remark. As for the location, it's near the airport, so I can't really say if it's good or bad.

The hotel has many spacious rooms with complete facilities. The breakfast is excellent, with a wide variety of options, and they manage to handle large crowds smoothly.