Apex City of London Hotel Reviews

Response from Property: Dear Guest,thank you for sharing such a thoughtful and heart‑warming comment. It truly means a lot to us that you chose to return to our hotel for your final night in the UK — knowing it felt familiar and welcoming is one of the best compliments we could receive. We are delighted that our team was able to assist you so quickly with the extra duvet and your kind words about the “auntie” who helped put on the duvet cover will bring a big smile to her face. Moments of genuine care like this are exactly what we hope every guest experiences. It is wonderful to hear that you appreciated the disposable slippers, as well as the comfort and convenience they added to your stay. Small touches can make a big difference and we are glad they stood out to you.Thank you again for choosing to stay with us — both at the beginning and end of your trip. We hope your travels bring you back our way again.Warm regards,Tina BauerFront Office Manager

Response from Property: Dear guest,thank you so much for your lovely message. We are delighted to hear that you had such a fabulous time with us at Apex London. It is wonderful to know that you found everything comfortable, well located, and peaceful — and that the robe and slippers added an extra touch to your stay.We truly appreciate your kind words and are thrilled to hear you plan to return. It means a lot to us.We look forward to welcoming you back for another great stay.Warm regards,Tina BauerFront Office Manager

Response from Property: Dear guest,thank you for your lovely review. We are delighted to hear you enjoyed a comfortable, clean stay in a location that worked well for you — and we are especially glad the bath ducks made you smile. They have quite the fan club. If you decide to try the gym on your next visit, we hope it adds even more to your stay. We look forward to welcoming you back again soon.Best regards,Tina Bauer Front Office Manager

Response from Property: Dear guest,thank you for your kind words — and for your understanding during a stay that began with challenges. I am truly sorry that the alarm system issue and nearby construction noise made your first night difficult. You deserved a peaceful experience from the start.I am glad to hear that the way our team responded felt professional and thoughtful and that the compensation offered helped acknowledge the inconvenience. Even more importantly, I am delighted that your second night was comfortable and that you enjoyed the room and amenities. Your feedback means a great deal to us and we are grateful you took the time to share it. We hope to welcome you back for a stay that is smooth and relaxing from beginning to end.Best regards,Tina BauerFront Office Manager

Response from Property: Dear guest,thank you for sharing your kind feedback with us. We are delighted to hear that you had a great experience and that you enjoyed the clean, spacious room with both a shower and bathtub. It is wonderful to know that the little touches and comfort of the space added to your stay.We are also very pleased that you found our breakfast good value. As a small tip for your next visit, we offer special breakfast promotions daily through our reception team and they will be more than happy to assist you with the best available offer.Our location is indeed one of our favourite features and we are glad it made exploring the area easy and enjoyable for you.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon.Warm regards,Tina

Response from Property: Dear guest,thank you for your feedback — it is truly appreciated. I completely understand how important convenient power outlets are, especially when using items like a hair dryer. In the UK, bathroom sockets are restricted to shavers‑only outlets to comply with strict health and safety regulations, which is why standard power points are not permitted in bathrooms.If you ever need a more accessible outlet or anything else to make your stay more comfortable, please do not hesitate to let us know.Best regards,Tina BauerFront Office Manager

Response from Property: Dear guest,thank you for your lovely feedback. We are glad to hear that you enjoyed our great location, found your stay comfortable and felt you received good value. It is wonderful to know the big bed made your visit even more relaxing. We would be delighted to welcome you back again whenever your travels bring you our way.Best regards,Tina BauerFront Office Manager

Response from Property: Dear guest,thank you for your lovely review. We are delighted to hear that your stay felt special and that our hotel helped make your birthday memorable. It means a lot to us that you chose to celebrate such an important occasion at Apex. We hope to welcome you back for many more wonderful moments in the future.Best regards,Tina BauerFront Office Manager

Response from Property: Dear guest,thank you for your kind review. We are delighted to hear that you enjoyed our great service, convenient location and the spacious, clean rooms. Your feedback means a lot to us and we would be thrilled to welcome you back again on your next visit.Best regards,Tina BauerFront Office Manager