Came here for three days and was absolutely more than we could have asked for. Was hesitant from the reviews on here but booked and was far from disappointed. We were greeted by such friendly staff, they made our check in easy and efficient- always smiling ready for a chat. The hotel is cosy, well-cleaned and in such an amazing area (right in-front of the Natural History Museum and close to the tube for convenience.) Upon arrival into our room, it was small but that was expected. Regardless, it was perfect size for just me and my partner who were spending most our time sightseeing anyways. The room was soooo tidy, the beds were incredible comfy (best night sleep in a while), the bathroom was fully stocked with a powerful shower and the air conditioning worked a charm (a relief since it was the hottest day in the UK at one point in our visit). Loads of mirrors, comfy sheets and towels, TV with many channels, everything for tea/coffee and regular maid-cleaning service. The only downside was probably the wifi - this only worked on occasion for our stay. It was rather tedious but when it worked, it worked well. However, this is only a small blip for such a wonderful stay. Please take negative reviews with a pinch of salt and there were next to no-faults for our visit, certainly worth every bit of money (and more!) for a comfortable visit in an expensive city. Perfect for couples, travellers and all tourists - we will definitely be coming here again. :)