STG Hotel Oxford Street – formerly St Giles London Hotel

The rooms at this hotel are quite small, but the cleanliness is acceptable. The location is excellent, as it is right next to a subway station, which makes getting around very convenient. However, if you arrive before the official check-in time, the hotel charges £40 for early check-in. Alternatively, if you want to leave your luggage and come back to check in later in the afternoon, there is a fee of £10 per bag. In my opinion, this is not very fair for travelers. I’m not sure if this is standard practice in the UK, but in many other countries I’ve visited, luggage storage is usually free. This is definitely something travelers should be aware of. Additionally, the bathroom amenities are very limited. There are no toiletries provided except for body wash and shampoo.

Better than expected… because the reviews almost made me nervous … prime location with Elizabeth and Picadelly line central for shoppings… room has zero amenity and some how some outlets don’t work at all. Water shower was strong and hot enough. The heater doesn’t seem to work but lucky its mid April. The room was newly renovated … large room for 3.. I would consider staying again but the check out time is way too early and no free luggage storage (£10 each piece).

Excellent stay, friendly staff, luggage storage available with 10£ per bag

Arrived at 14:20, with a check-in time of 14:00 clearly stated on my booking confirmation. However, I was told at reception that I would need to pay £20 to check in before 15:00. I showed my confirmation email, which made no difference. The staff member explained that the hotel had been sold and that the new owner had changed the check-in policy, saying bookings made before the sale contained the old information. However, I made my booking on 15 January, after the reported sale, and my confirmation email is also dated after this time, yet still states a 14:00 check-in. When we entered the room, there was no kettle, no cups, no complimentary tea or coffee, and no hand towels. When I asked at reception, the staff member was not surprised and explained that tea and coffee facilities had been removed from the rooms and were now only provided if guests requested them. I asked for these items and they were brought to the room, which I appreciated, along with two hand towels. However, the hand towels were later taken by housekeeping and not replaced, which gave the impression of cost-cutting measures. The rooms themselves were extremely tired and dated, with curious chipboard-style built-in wooden furnishings that would have looked more at home in a 1940s railway station waiting room. Overall, the entire experience was miserable and very disappointing, and it fell far below what was advertised and what I reasonably expected based on my booking.

The STG Hotel is fantastically located and the lobby is well presented, but our room was very small and not particularly clean. In the corner of the room below the window there was a large damp-looking stain (see photo) on the carpet and the bathroom had signs of wear and tear. The carpet was old and didn't seem clean and there was barely enough room to walk around the bed. This hotel made us wish we were in a budget chain hotel instead.

Decent hotel extended for a day to explore more of London. The extension gave me a breakfast included. The breakfast was well below average, limited options and the coffee was cheap. If its included in the fee, have a try. If you want to add on a breakfast I would suggest thinking twice and trying the shops around the hotel for more variation and quality.

Great location and very clean, and the hotel its in the heart of Oxford street.

The location is great— it’s right next to Oxford Street, with plenty of shops and restaurants, and very convenient access to buses and the underground, all within walking distance. The room was clean and well-maintained. The only minor downside is that it can be a bit noisy due to the busy street outside. Overall, I would still recommend this place for its location and convenience.