The Marble Arch Hotel by Thistle

The location of this hotel is excellent. It is very close to Hyde Park and many important shopping areas, which makes it very convenient for visitors. The breakfast was also quite good. Compared to many hotels I have stayed at abroad, there was a good variety of food, and there was even a staff member preparing different types of omelettes fresh for guests. Unfortunately, apart from these two positive points, I was not satisfied with the hotel. The towels in our room were stained, which was disappointing. In addition, the fire alarm went off on two consecutive days. One of them turned out to be a test, but guests had not been informed in advance. The drill took place at 8:00 a.m. The next day’s alarm was apparently being investigated by the hotel. My wife has a back injury and was resting in the room, yet she had to evacuate the building multiple times because of alarms that were not actual emergencies. Having to walk down so many stairs (staying on 5th floor) with a back problem was completely unacceptable. The hotel has nearly 700 rooms, but the breakfast area is unfortunately not large enough for that number of guests. You may have to wait in line to get a table during busy hours. Another major issue was the hotel’s layout. Our room was extremely far from the elevators. After getting off the elevator, we had to walk around 250 steps just to reach our room. The architecture of the hotel does not seem to have been designed with its size in mind. If you go to and from your room just twice a day, you can easily walk around 1,000 extra steps. To make things even less convenient, in our case we first had to use an escalator and then take an elevator before finally starting the long walk to our room. From the hotel entrance to our room, it was almost 500 steps. The child's bed was very soft and very uncomfortable. You sank into it when you lay down or sat on it. It might be the worst bed I've ever seen. Although the location is ideal, I would definitely not choose this hotel again on my next visit.

Very strategic location .. walking distance to all shopping malls alonh oxford street! Lots of restaurants . Room is spacious.

Th hotel is located in a great area, accessible both by buses and tube. Staff is welcoming and professional. The only downside is having to carry my hand luggage to from the first floor where the reception is located to the ground floor by stairs.

Very Good

Had a pleasant 1-day stay near Marble Arch. The location was excellent, with easy access to shopping, restaurants, and public transport. The room was clean and comfortable, and the staff were polite and helpful throughout the stay. Check-in and check-out were smooth. Overall, it was a convenient and enjoyable experience for a short visit to London.

The location was perfect but the room is a little run down. They need to replace the carpet and fix the glass beside the bath tub which is a big hazard for anyone but the whole bed space was perfect for families with multiple children.