Cromwell International Hotel

Absolutely filthy. First room hadn’t been cleaned, changed to a different room which apparently had been cleaned. The only thing that had been done was the beds had been changed. Work surfaces were dirty with drink stains, there was muck and dust everywhere. 10 year old cobwebs in the windows. I complained 4 days ago and still haven’t had any response, so also appalling customer service. Would not recommend, looks nothing like the photos online.

4 people, 3 nights stay, payed 423 GBP for quadruple room with 2 queen beds. Positive points: price, location, clean, room size, good mattress/pillows, friendly staff, water pressure in the shower Negative: Very strong strong and awful smell of sewer coming from a gridded lid on the bathroom floor; in the mornings hot water for shower was non existent ( we showered in the evening), they solved this problem on the last day Conclusion: if not for the bad smell we would recommend the hotel as a very basic lodging in the center of London.

The old saying is, "You get what you pay for" I wasn't expecting The Ritz having paid only £65 for a one night stay but if you are expecting something akin to a Holiday Inn, Travelodge or Premier Inn you will be sorely disappointed. The first detractor is the renovation in progress with scaffolding on the outside and disruption inside. Booking in was fairly easy but you have to read the terms and conditions on a computer screen then sign a pad with a stylus to say you agree. Despite my best efforts my signature appeared as if had been written by someone who was demented or the scribblings of a toddler. There are 2 staircases leading from reception to the rooms, pick the wrong one for your room and you will probably end up frustrated and lost. There is no signage at each staircase showing which one is best to use for your room. The room was a Superior Single. It measured around 10 feet by 7 feet. It was clean but tired and shabby. It contained one Queen sized bed I assume for the more rotund single traveller, a double wardrobe facing the end of the bed in which I found a telephone and tea / coffee making facilities. ( These were on par with what might be found in Travelodge or similar). The Aircon control panel was fixed to the wall with only one screw and moved sideways when touched, it was not working. On the plus side the bed was comfortable and the room well lit. The bathroom was small about 6 feet by 4 feet. The tiles on the floor were loose and rocked when walked on catching on the bottom of the door when opened and closed. There was also a risk of catching and injuring ones foot on the tiles. Lighting in the bathroom was poor provided only by a light over the mirror above the wash basin. That wash basin was very small, 14 ins by 10 ins, it had no plug or grid. Drop anything into the sink and it will go down the plughole ( ring, glass eye etc.) then it will be well and truly lost in the u bend. Hot water in the wash basin and shower was instantaneous and hot. The shower was dark but full operational with a fixed overhead drenching shower and a hand held hose to get to all those important little places. The toilet was fully functional and flushed first time every time. 2 bath towels were provided along with a small soap and 4 tubes of shampoo / shower gel. For some reason the edge of the floor drain had only been partially sealed.

The worst hotel in London I've ever stayed. Dirty rooms, full of stains in wall, toilet, doors. In 5 days didn't change towers or sheets. The windows didn't close properly, so it's cold inside the rooms. The elevator's door is dirty as well. And staff was unkind. Didn't recommend