Dao by Dorsett West London Reviews

Response from Property: Thank you very much for your wonderful feedback. I am delighted to hear that you enjoyed your DAO Studio, the kitchenette, our breakfast and the convenient location.It is also lovely to know that our team made you feel welcome and that you had a smooth check-in and check-out experience. We truly appreciate your kind recommendation and look forward to welcoming you back again.Kind regards,Francois

Response from Property: Thank you for your wonderful review.We are delighted to hear that you enjoyed both our front desk and dining services, and that our team was able to provide helpful recommendations for exploring the neighborhood. It's great to know that you appreciated our convenient location, with easy access to nearby subway stations, shopping facilities, and local amenities.Your kind words and your intention to stay with us again mean a great deal to us. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future.Warm regards,Francois,

Response from Property: Thank you for taking the time to share your feedback following your recent stay with us.I am very pleased to read that you found the bed super comfortable. However, I am truly sorry to hear that other aspects of your stay did not meet expectations.Please accept my sincere apologies for the cleanliness concerns you mentioned in the bathroom, as well as the issue with the broken flush button. This is not acceptable and will be addressed immediately with our maintenance and housekeeping teams.I am also sorry for the repeated delay in providing slippers upon request. This is not the level of responsiveness we aim to deliver, and I understand how frustrating this must have been.Your comments are very important to us, and they will be shared with the relevant departments for urgent review and improvement.Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much improved experience in the future.Kind regards,Dorsett London Shepherds Bush

Response from Property: Thank you very much for your fantastic feedback and recommendation. I am delighted to hear that you enjoyed the spacious apartment-style room, efficient air conditioning, cleanliness, and the service provided by our team.I also appreciate your feedback regarding the check-in queue. I sincerely apologise for the waiting time and will share your comments with the team as we continue to look at ways to improve the arrival experience, particularly during busy weekends.We look forward to welcoming you back again soon!Kind regards,Francois

Response from Property: Thank you very much for your outstanding feedback and for awarding us a perfect score. We are delighted to hear that you enjoyed our convenient location, especially for attending events at the O2 Shepherds Bush Empire and visiting Westfield London.It is wonderful to know that you appreciated our breakfast, the attentive service provided by our team, and the quality of our facilities. Your kind words are greatly appreciated and will be shared with the entire team.We look forward to welcoming you back for another enjoyable stay in West London.Kind regards,Francois

Response from Property: It is wonderful to see such a positive review! We are delighted that you enjoyed your stay and appreciated the full range of services we offer.We are especially pleased that you found the kitchen convenient for preparing your own breakfast, and that you enjoyed our location next to Westfield as well as the cleanliness of the hotel.Thank you for the fantastic 10/10 rating. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Kind regards,Francois

Response from Property: Thank you for taking the time to share your feedback.We are very sorry to hear about the issue you experienced with the hot water during the first two days of your stay, and for the lack of clear communication from our team. This is not the standard of service we aim to provide.We also regret that the alternative solution offered was not satisfactory and that you were left to experience discomfort during your stay.Your comments have been shared with the relevant management team for review, and we sincerely apologise for the inconvenience caused.Kind regards,Francois

Response from Property: Thank you very much for your wonderful feedback. We are delighted to hear that you consistently enjoy your stays with us and appreciate our spacious rooms, cleanliness, comfortable beds, and impeccable service.It means a great deal to know that you choose to return to us when visiting London, and we truly value your continued trust and support.We look forward to welcoming you back again very soon.Kind regards,Francois

Response from Property: Thank you for your feedback. We’re glad you had a pleasant stay and enjoyed our convenient location, clean modern room, and comfortable atmosphere. We apologize for the occasional slow service and will work to improve this. We look forward to welcoming you back in the future.Kind regards,Dao London Shepherds Bush

Response from Property: Thank you so much for your kind words! We’re delighted to hear you enjoyed the suite, from the comfort of the bed to the spacious layout and amenities. It’s wonderful to know you felt at home with the kitchen and laundry facilities, and that you found our place both classy and comfortable. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to London!Warm regards,Dorsett London Shepherds Bush.

Response from Property: Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient for your meeting.We are, however, very sorry to learn about the concerns you experienced. Please accept our apologies for the smell from the shower — our maintenance team has been informed to ensure this is addressed immediately. With regard to the surroundings outside the hotel, while this is unfortunately beyond our direct control, we understand how it may have impacted your experience and truly regret any discomfort caused.Your comments are very valuable to us, and we will continue working to provide a more comfortable and enjoyable stay for all our guests. We hope to welcome you back in the future and offer you a much-improved experience.Kind regards,Dorsett London Shepherds Bush.

Response from Property: Thank you for taking the time to share your feedback and for your 8/10 rating.We are pleased to hear that you had a good experience with us and that you were satisfied with the hotel overall.Thank you again for your positive feedback. We hope to have the pleasure of welcoming you back again soon.Kind regards,Francois

Response from Property: Thank you for your feedback! We’re glad to hear that you found the room spacious, neatly decorated, and clean overall. We apologize for the stains in the coffee machine and the lack of replenished cleaning supplies like shampoo. Your comments will help us improve our service. We're also pleased that you enjoyed the variety of choices at breakfast. We hope to welcome you back for an even better experience in the future!Warm regards,Dao London Shepherds Bush.