Hotel Maya

We had such a great stay at The Maya Hotel in Long Beach! The location was excellent, and the amenities were even better. The pool was absolutely beautiful, and the scenery around the hotel was gorgeous. We also loved that it was within walking distance of the Queen Mary, which made exploring the area so convenient. The staff was friendly and welcoming, which made our stay even more enjoyable. The only downside was that some of the information listed on the hotel’s website wasn’t completely accurate, which was a little disappointing. Aside from that, we had a wonderful experience and would definitely stay here again! ❤️

They have many items you need on a trip

We chose this hotel because of its proximity to the Queen Mary. We were there for Dark Harbor and wanted to stay somewhere within walking distance. The room was updated and clean. The reception staff were very friendly. We enjoyed the firepit area and the pretty harbor view. I was a bit disappointed to see that the hotel did not provide any drinking water. I would like to recommend at least a water dispenser in the lobby if they’re opposed to leaving a couple of bottles in the room.  Overall though, it was a lovely stay and I would definitely recommend.

Booked through trip.com app, A small mix up on the room was the only problem when checking in, but was corrected when I brought it up to the front desk. We stayed in the balcony room with water views it was really nice and peaceful. Thank you so much for the great stay :).....

I am giving this 1 star because we did not get to stay yet we were charged. On the day of arrival before noon we contacted the hotel bc there was a sand storm and accidents on the only route available I-15 which was shut down and we were already stuck for hours. I explained it and they said they understood the circumstances even though we had a non refundable purchase through a 3rd party and just need to have them contact us. We did all that with detailed explanations. Keep in mind this made national news and the highway was shut for over hours beyond when we were able to turn around. Anyway they rejected it and then later said we should book again ( pay more money! ) at a later date that we didn’t know. Made no sense, terrible service, very unprofessional. I honestly don’t know of why from either Trip.com or Maya Hilton since it was explained poorly. These were extenuating circumstances that were going to be acceptable for refund according to my back and forth from both ( which took over an hour itself)