Hotels near Dulles Town Commons, Loudoun County

We had made arrangements for a Park, Sleep, Fly stay here with a flight from Dulles. We arrived Saturday afternoon dropped our vehicle and Springhill Suites provided us with a shuttle to the airport. The desk and shuttle driver were very kind. To our surprise, after several hours at the airport our flight was canceled. I called back to the hotel after 9p. They found me a room and sent a shuttle. They again were extremely kind and helpful. Husan at the front desk offered a later checkout due to our late arrival and need for a late departure on Sunday. Sunday afternoon they quickly arranged another shuttle for us. Our driver David was so very kind and offered the same outstanding customer service we received from Husan. We will be staying at this hotel again on our way home from our international trip. I highly recommend this location. Our room was very clean and really comfortable. It included breakfast in the morning. I will come again and highly recommend it to others who are traveling!!!

We were quite disappointed and troubled with our stay this time. The conditions at this location are unbearable. We are concerned about other guests experiencing what we did. When I made the initial reservation there was no indication that the Embassy Suites at the Dulles North Loudoun, Virginia was under a major renovation. Please be advised that the location is shared by the newly renovated (Hilton's affiliate) hotel ”Home Suites”. We checked in at the Home Suite side and assigned a room on the Embassy side. We were shocked at this, given the fact the it was under construction. We found the room to be clearly outdated, dingy and inadequate. The noise level from the construction was unbearable. Obviously, there were no amenities on the Embassy side and had to walk next door to Homes Suites. Also not disclosed, was the newly imposed $7 parking fee. When I questioned the fee, we were told that it was a new management decision. Obviously hotel management knew that the rooms on the Embassy side were in need of upgrade. Why were we not offered a room in the newly renovated Home Suites or other options is troubling. The people at the front desk did not offer that or any other options. In fact, they were rather unprofessional and unhelpful. We have stayed at this location several times before and are longstanding Hilton members. We found the whole experience quite troubling and unacceptable for any traveler. Hilton’s failure to disclose to customers major changes to facilities and not offer suitable options is major concern for travelers.

I’d like to begin by letting you know the lady at the front desk that checked me in was very sweet, professional, and empathetic. Even though she had to deliver bad news to me, the sting wasn’t there because of how she treated me. I was so tired that it forgot to get her name. We book a room with two double beds because we are traveling with two children. When we checked in at 11:00 PM, after driving for seven hours, I was informed they sold out of all the room types I had already paid for. They gave us a king room with a couch. I let the gal know we had two children and she said she would give extra bedding. When we got to the room, which is quite nice, the couch wasn’t at all as one would expect. It’s three modular cubes. When I picked up the extra bedding, there was enough for only one child. Thankfully we had extra blankets and pillows in our car so we could make a padded area on the floor for child #2. When it was time to sleep we realized the curtain doesn’t close, so the room became quite bright earlier in the morning than we were needing, because there weren’t the type of curtains that completely cover the window. Our bathroom door will not stay closed because it doesn’t latch. The king size bed is nice and the bedding is very nice. The drawers are spacious. We have a refrigerator, keurig coffee maker, and a microwave oven. All work perfectly. There is a space to hang up clothes and a rack above to store luggage. In anticipation of hungry children, I pre-toasted bagels before leaving home and slightly warmed them in the microwave before spreading on the cream cheese. Happy belly’s. (I know, not a healthy breakfast, but it did the job.) we brought along Go-Go Squeeze fruit purées, Danimals drinkable yogurt, and fizzy waters for snacking. We are about to check out the pool, so right now I can’t comment on that.

We checked in fine and asked about somewhere to eat. The guy on reception recommended a nearby hotel which has an 'Irish' bar attached ('Irish' in the loosest term!) He said the shuttle would be happy to take us and we arranged a time. This went to plan and we shared the ride with 2 other people, they arranged a return journey and so did we but for a little later. Halfway through our meal the driver returned and came to our table, it was nowhere near our arranged collection time! So, we sorted out a time for him to come back later. We waited, waited and waited some more. Eventually gave up and walked the half hour back to the hotel, fairly busy roads and no footpath/sidewalk so we had to be careful. When we got back to the hotel, there was the shuttle bus, no sign of the driver and the receptionist unable to explain what had happened. Now don't get me wrong, the shuttle offer/idea is very welcome. But it has to be put into practice and done right. Had there been an emergency, an airport run was needed etc then we would have understood. But the little bus was just sat there. I see from other reviews that others have also experienced shuttle problems, fortunately ours wasn't an airport run so wasn't drastic, but for those coming off long flights it must be very frustrating, obviously something that the hotel needs to address. However, the hotel was fine, did the job, the room was comfy enough and the breakfast ok, wasn't an extensive choice but it was fine. There's also a petrol station where we got some sandwiches for our drive and they were delicious!

Traveling w my partner & dog. We used to like aloft bc they didn’t charge for pets. Welp, we spoke too soon bc now they do. Here’s the rub…my partner is a PLATINUM Marriott Bonvoy member. If you use bonvoy, you appreciate how hard that is to maintain. EVERY time we book, we ask for an extra blanket & 2 pillows. One of us is always cold & we both want pillows to prop up & watch tv since this price/grade of hotel doesn’t have extra seating. No matter how early or late we book, we never get the pillows or blanket. It’s pretty annoying. I understand that this is a less expensive hotel but I think we asked about FIVE times since. It’s ridiculous. Why does Marriott even ask if they’re not going to oblige? Other than that, the rooms are generally clean albeit on the small side. Today there was no disposable plastic cups-only a reusable one. With COVID still in the works, it’s not really acceptable. What’s happening at Aloft? We used to love!

The location was very convenient. The staff was friendly. It was a wonderful room. I will use it for my next stay.

I was attending the AMVETS National Executive Committee Meeting at the Washington Dulles Airport Marriott the second week of March. When we first arrived we were greeted with a warm smile at the front desk. Angela P. was the perfect host and the epitome of customer service. Very personable and accommodating to our needs for our stay, went above and beyond to make sure our stay was enjoyable. Along with Erin and Darnell, the staff at the front desk and the security officers were outstanding! However, the event group leadership and staff is another story. It seemed that a certain individual was trying to make a name for themselves and in doing so destroyed a great portion of our enjoyment during our stay. I will say he and his minions provided us a memory that will be remembered for quite a long time; a memory exactly opposite of the wonderful service we received at the front desk! Kudos to Angela and her co workers!

This hotel is in a great area, right across the street from the shopping outlets. It is a new hotel so things were very nice. Checking in I didn’t feel they did a great job, but I think the girl was new. And its not the Ritz, however checking out was much better. And they gave us a send off bag with water and chocolate, which we really appreciated since we had a 3 hour ride home. The breakfast buffet was very abundant with selections. We were first floor and did not hear anything at night. They have an indoor pool and work out facility. Did not like where the work out was located at the foyer of the hotel too exposed to everyone. But it was enough to get a work out in.