Helgon Hotel - Lourdes Pyrénées

Room isn’t as clean as you’d expect in a hotel. En suite toilet stinks of urine smell, even after room cleaning. Carpet is also dusty. Hot water got disrupted and couldn’t be fixed in the day, so we got offered to stay in a different one. Got free breakfast instead. Location is quite good and very close to the basilica, shorter route needs to use stairs.

The best was its location to the Sanctuary of Lourdes  ant its closeness to shops & restaurants. The room was a huge size for 2. Bed was comfortable, carpet needs freshen up with shampoo. Toilet was roomy very clean. Worst  - was no early check in consideration since there were no other customers checking in from 1200-1500h. Other five stars hotels were far more considerate  in my experience. I just sat on the sofa, very unwelcoming reception.  When you wanted to update on the news or watch drama no English channel.  Hotels should cater to costumers needs not personalized for a country. Very frustrating.  I might still recommend this place. There’s always a way for improvement.

A very nice hotel in a good position , the sanctuary is just a short walk away. Staff were very welcoming. Breakfast was OK, hot food was scrambled eggs, bacon and sausage. Plenty of pastries, cheese and ham. Ac worked well, the extraction fan in the bathroom didn't work which might be a problem in colder weather when you can't open the windows. Overall a pleasant stay.

The room was cleaned but smelled I was only there for one day so I needed to sleep there and shower. Other than that, it was good for what we were going to the Shrine Our Lady of Lourdes

Room was spacious and clean. There was a slight odor coming from the shower drain but not terrible. Otherwise very well maintained. The room did not have a mini fridge unfortunately. Location was very good and close to the pilgrimage sites, as well as the Pic du Jer and the Chataeu fort (highly recommend doing both of these)! Rooms were quiet but could hear noise from streets in morning. Staff was not very helpful (outside of the older gentleman at the bar in the evening - he was wonderful). Seemed like I was inconveniencing the staff everytime I asked for something and they didn’t greet us or smile really. I was there for a pilgrimage so it would have been nice to have kind service, but overall I was satisfied with the facilities. Didn’t eat breakfast or go to the restaurant so cannot speak to the quality there. Only 20 minute walk from train station so easy to go onwards.